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Full-time
Team Leader- DSR Job at DFCU Bank
DFCU Bank
Job Description
Reporting to Manager- New Business, the role holder will be responsible for providing supervision and direction to the Direct Sales Representatives to support them in achieving their goals in line with their score card and with the New Business strategy.
Duties, Roles and Responsibilities
- Supervise and direct DSRs to improve productivity and achieve set targets.
- Acquire new business through the DSR channel in order to grow the balance sheet.
- Carry out coaching sessions with staff to ensure consistency in application of assessment standards.
- Conduct regular performance appraisals for direct reports.
- Identify opportunities for cross-selling interactions.
- Increase customer retention by engaging customers through the customer journey from account opening to dormancy and maintaining records of the same.
- Support Relationship managers with customer research for business growth and customer value chain analysis for problem resolution.
- Assess training needs on an ongoing basis and conduct department meetings and training as necessary.
- Promote the use of the escalation matrix to resolve complaints / disputes within dfcu Bank
- Comply with the internal bank process for client identification.
- Drive policy adherence i.e. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulation.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you believe you meet the requirements as noted above, please use the link below to apply;
Once there, click on “Career Opportunities” to get started. (We recommend using Google Chrome for the best experience.)
Deadline: Friday 9th January 2026
Only short-listed candidates will be contacted.
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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