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Assistant Relationship Manager – SME job at KCB Bank Uganda | Apply Now
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Assistant Relationship Manager – SME job at KCB Bank Uganda
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Kampala, Uganda
Full Time
Job Title
Assistant Relationship Manager – SME job at KCB Bank Uganda
KCB Bank Uganda
Job Description
Job Title: Assistant Relationship Manager – SME
Company: KCB Bank Uganda
Location: Forest Mall and Ndeeba Branches, Uganda
Job Summary
As an Assistant Relationship Manager – SME, you will be responsible for driving the sales and growth of SME assets, liabilities, and other bank products, as per targets set by the Branch Manager. You will provide frontline customer support, manage SME relationships, and facilitate efficient service delivery at the branch.
Duties, Roles and Responsibilities
Drive sales of SME banking products to both new and existing customers.
Open new accounts and manage changes to existing relationships.
Handle initial credit assessments and support lending processes.
Provide timely and accurate responses to customer inquiries and feedback.
Mobilize deposits and promote bank services to potential and current clients.
Lead and support the branch’s customer service function, including assisting the Customer Care Representative.
Address inquiries related to debit and credit cards, including encashments.
Gather customer data to strengthen relationship management.
Support share IPO-related transactions and activities.
Conduct preliminary assessments for customers seeking financial facilities, ensuring proper documentation.
Manage reporting duties including:
Business banking returns
Customer care reports
Sales returns
Executive Summary inputs
Contributions to the annual branch budget
Perform market intelligence gathering and client sales calls.
Handle and escalate customer complaints, ensuring proper documentation in the complaints register.
Guide customers through loan applications and appraisal processes.
Assist in explaining and signing of offer letters, especially for check-off loans.
Ensure timely and complete loan documentation, from application to drawdown.
Perform any other duties as assigned.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A university degree in a relevant business-related discipline.
A professional banking qualification is an added advantage.
Minimum of 2 years’ experience in sales and customer service, particularly with SME clients.
Ability to assess and structure SME lending solutions.
In-depth knowledge of banking products, services, and credit processes.
Familiarity with Digital Financial Services and their application in customer engagement.
Excellent communication, negotiation, and interpersonal skills.
Results-driven with a passion for performance and innovation.
Strong problem-solving skills with adaptability to changing business environments.
Proficient in credit analysis systems and customer issue resolution.
How to Apply
Click the APPLY Button below to view more details and apply
Apply Before 05/08/2025, 23:55
