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Full-time
Analyst – Revenue Assurance Job at MTN Uganda
MTN Uganda
Job Description
The Revenue Assurance Analyst is a part of the Revenue Assurance department of the Opco and would support the revenue assurance function at the Opco. The purpose of this job is primarily to review MTN system architecture, consumer products, new technologies, or revenue streams based on call data record formats/ information to be able to design effective requisite RAFM controls to eliminate or mitigate revenue leakage exposure and fraud opportunities. The role is highly tech skill dependent and requires a high level of understanding of core and billing systems to the engineering level with the ability to interpret system information into business formats suitable for control execution and monitoring.
Reports to: Manager – Revenue Assurance Operations
Duties, Roles and Responsibilities
- Reporting directly to the Manager – Revenue Assurance Operations, to improve revenues and profitability through proactive reconciliations and controls of different revenue streams (prepaid, post-paid, interconnect, enterprise, Mobile money, roaming, VAS, data)
- To support the RA Ops infrastructure for the performance of RA controls within MTN Uganda Ltd RA Control Framework (RACF)
- To support the performance of the reconciliatory control environment in an effective and efficient manner to detect and prevent revenue leakage
- To support the incident management process relating to revenue and cost-impacting issues within MTN Uganda Ltd
- To drive for an automated control environment by strategically improving the method of control performance from manual to automated through available tools and resources
- To execute investigations & analysis into leakage indicators coming from automated reconciliation tools
- To assist in the project management & day-to-day operations & calibration of existing RA management tools
- Any other duties in Revenue Assurance & Fraud Management as assigned by the supervisor.
Key Performance Areas:
- Overall responsibility for the RACF (Secondary controls) + responsible to strengthen and enhance primary control environment together with the primary owners
- Root cause analysis and remediation of revenue leakage matters
- RA control validation and execution to minimise leakage opportunities
- Support for control gap closure, control quality and review for risk reduction
- Provide input into RAFM strategy in accordance with the overall MTN strategy
- Innovate and create new product or service control solutions through risk analysis & fraud management best practice
- Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
- Quantification of the leakages realised from system and control failures and registering the same on the RAMS tool
- Follow up with primary control on process development and or improvement for vulnerable areas for which no process is defined
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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