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Air Ticket Booking Agent job at Femon Travel and Tours LTD | Apply Now
Are you looking for Hospitality jobs in Ghana 2025 today? then you might be interested in Air Ticket Booking Agent job at Femon Travel and Tours LTD
About the Organisation
Femon Travel and Tours LTD is an Accra-based travel company supporting clients with end-to-end travel services, including flight ticketing, cruises, car rentals, and customer support across phone, online, and in-person channels.
Accra, Ghana
Full Time
Job Title
Air Ticket Booking Agent job at Femon Travel and Tours LTD
Femon Travel and Tours LTD
Job Description
The Air Ticket Booking Agent will handle reservations and ticket issuance for domestic and international travel, plus cruises and car rentals. Responsibilities include fare searches and rules interpretation, PNR creation/modification, exchanges, refunds, reissues, schedule-change handling, and accurate record-keeping. The role requires daily use of multiple GDS platforms, proactive client communication, and coordination with airlines/suppliers to resolve issues quickly while maintaining service and productivity targets.
Duties, Roles and Responsibilities
Book, price, and issue flight tickets; manage exchanges, refunds, and cancellations.
Create, update, and quality-check PNRs; ensure accurate documentation and remarks.
Arrange cruises and car rentals; coordinate multi-sector itineraries.
Interpret fare rules, baggage policies, and visa/travel requirements for clients.
Monitor schedule changes; reprotect/rebook and notify clients promptly.
Maintain accurate booking and payment records; reconcile daily transactions.
Liaise with airlines and suppliers to resolve ticketing and service issues.
Provide professional, timely support across phone, email, and in-person channels.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum 5 years’ hands-on experience in air ticketing (plus cruises/car rentals).
Proficient with GDS platforms: Travelport, Amadeus, Sabre, Worldspan & Web GDS.
Computer-savvy with strong interpersonal and client-handling skills.
Excellent communication; able to explain fares, rules, and options clearly.
Bilingual French preferred (an advantage, not mandatory).
High attention to detail, multitasking ability, and problem-solving mindset.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please email your CV to recruiter@femontravels.com with the subject line “Air Ticket Booking Agent – Accra.”
Enquiries: 0557-802098.
