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Agency Banking Manager job at KCB Bank Uganda Ltd | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Agency Banking Manager job at KCB Bank Uganda Ltd
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Kampala, Uganda
Full Time
Job Title
Agency Banking Manager job at KCB Bank Uganda Ltd
KCB Bank Uganda Ltd
Job Description
Job Title: Agency Banking Manager
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Create and manage a roll out plan for KCBU Agents.
Provide strategic directive to the agent banking business.
Lead the BCOs to grow a sustainable agent network.
Lead and deliver on all projects related to Agency Banking.
Manage stake holders to ensure Agents have 100% for the supplies and merchandise required.
Be the primary contact person for all Agent issues and give solutions to all issues raised under agent banking.
Ensure high quality service is provided by KCBU agents to customers and ensure compliance of these agents is followed.
Overseeing the training and development of quality Agency banking network.
Preparation of quality service reports.
Manage stable partnerships focusing on strategy and KCBU business growth.
Schedule agent promotion campaigns as per bank’s plan
Organize Agent feedback forums
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Fluency in English and any other local languages.
Bachelor’s degree or equivalent. Certificate in digital Money is an added advantage.
Years experience in Agency banking or Digital Channels.
Excellent Communication and interpersonal skills.
Great attention to details.
Ability to conduct duties discreetly and impartially.
Candidates should have the following.
Communicate effectively and efficiently often both in writing and in person to the point of over communication.
Enjoy networking and meeting new people and thrive at building new relationships.
Dive into new challenges and enjoy identifying creative solutions.
Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
Adapt at independently navigating complex relationships.
Are incredibly adaptable and excel in fast paced environments.
Process driven and can implement structure where there is little or none.
Exceptionally organized and pays close attention to detail.
Are a ‘’ can -doer’’ and thrive on executing objectives.
Have excellent excel skills.
Love taking ownership of projects.
Have a strong sense of integrity.
How to Apply
All suitably qualified and interested applicants should apply online at the Apply Button below.
Deadline: 17th February 2025
