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Administrator – Billing job at MTN Uganda | Apply Now
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Administrator – Billing job at MTN Uganda
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Kampala, Uganda
Full Time
Job Title
Administrator – Billing job at MTN Uganda
MTN Uganda
Job Description
Job Title: Administrator – Billing (Fresher Jobs)
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Job Summary:
To proactively work with tools and policies to prevent and mitigate potential revenue loss in MTN UGANDA’s postpaid client base. To assist the Billing Supervisor in timely and accurate execution of bill runs and the subsequent dispatch of the customer bills.
MTN Uganda Limited is an equal-opportunity employer and is seeking to recruit a competent individual to fill the following position.
Duties, Roles and Responsibilities
Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to ensure correct billing of all Post-Paid Customers.
Using a pre-determined sample, detect report and follow up on bill errors for resolution by I.T department.
To timely perform mid-month (mock) bill verifications aimed at ensuring that any major errors are detected, reported to I.T and fixed before month end.
To timely resolve and provide feedback on Customer billing disputes, queries and inquiries.
Support MTN’s overall Customer Management and quality initiatives by paying regular visits to key accounts and making outbound calls to survey bill quality.
To manage and update Customers’ billing address data on the billing system thereby ensuring all clients have a proper billing address (physical and e-mail).
Attend to returned (undelivered/bounced bills), ensure re-delivery and coordinate with credit controllers where reasons for non-delivery of bills are inactive or change of bill receiver’s email.
Timely and accurate daily, weekly and monthly reporting to monitor performance.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration or any other relevant field.
Experience:
3 years’ experience in a service and business driven organization
Telecommunication or service industry trends towards digitalization of invoicing products and billing solutions.
Experience with data analytics and advanced excel.
Knowledge, Skills and Attributes:
Strong work ethic and ability to work with minimal supervision
Alertness to quality, attention to detail, flexible and able to handle stress
Able to work within a team and work independently
Sense of urgency necessary to meet goals, objectives and deadlines
Computer proficiency
Data analytics using MySQL, and pivot.
Knowledge of advanced excel.
How to Apply
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPLY Button below.
Deadline: 8th September 2025
