50 Branch Manager job at SimplePay Capital | Apply Now

Target Achievement: Consistently meet or exceed monthly loan disbursement and collection targets, along with other performance metrics aligned with branch goals.

Loan Verification: Conduct comprehensive loan verification procedures, including identity checks, reference calls, credit history assessments, and other necessary validations before loan approval.

Due Diligence: Perform thorough assessments to ensure responsible lending and accurate loan approvals, reducing risk while ensuring compliance with regulatory standards.

Leadership & Team Management: Provide clear leadership and guidance to branch staff, ensuring effective delegation, resolving operational challenges, fostering teamwork, and achieving performance goals.

Fraud Prevention & Risk Management: Proactively identify potential fraud risks, address security concerns, and implement risk mitigation strategies to safeguard the branch’s integrity and financial stability.

Policy Compliance: Ensure strict adherence to company policies, industry regulations, and internal procedures to maintain operational excellence and regulatory compliance.

Customer Service Excellence: Ensure exceptional service quality, promptly address customer complaints, and implement initiatives to build long-term relationships and customer trust.

Relationship Building: Foster strong relationships with clients, partners, local community leaders, and stakeholders to support business growth, enhance client retention, and contribute to the local economy.^ Reporting & Market Insights: Provide timely and accurate reports on branch performance, market trends, customer feedback, loan default rates, and other critical business insights to aid strategic decision-making.

Office Management & Operations: Oversee daily branch operations, manage office supplies and documentation, maintain efficient office management, and create a productive and conducive work environment.

Customer Protection: Implement responsible lending practices, assess loan affordability, maintain high standards of ethical conduct, and ensure customer protection throughout the loan lifecycle.

Financial Management: Manage branch budgets, ensure resource allocation is optimal, track expenses, and monitor the branch’s financial health to achieve profitability.

Training & Staff Development: Offer ongoing training and development opportunities for branch staff, ensuring the team is equipped with the skills and knowledge needed to maintain operational and service excellence standards.

Branch Performance Review: Regularly evaluate branch performance against KPIs, identify areas for improvement, and take corrective actions as necessary to enhance overall performance.