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Full-time
Manager Fraud Management and Security Job at I&M Bank Uganda
I&M Bank Uganda
Job Description
The Manager Fraud Management and Security is responsible for developing, implementing, and overseeing comprehensive fraud and security prevention strategies that protect the bank’s assets and ensure compliance with relevant regulations. The role aims to minimize risks related to fraud and security breaches through proactive management and effective enforcement of security policies. Additionally, the manager will foster a culture of safety and awareness across the organization to maintain a safe environment for staff and customers.
Duties, Roles and Responsibilities
Fraud Investigation (30)
- Lead and coordinate investigations into suspected fraudulent activities, including insider threats, ATM, mobile banking, and digital fraud.
- Oversee the collection, analysis, and preservation of electronic and physical evidence, ensuring adherence to legal standards.
- Prepare comprehensive investigation reports for senior management, disciplinary panels, and law enforcement agencies.
- Represent the bank in legal proceedings and liaise with security and law enforcement agencies.
- Develop, implement, and oversee first-line fraud risk management strategies within the Bank.
- Monitor transaction trends and patterns to identify potential fraud risks proactively.
- Ensure compliance with authentication standards (e.g., PIN security, access controls).
- Conduct regular fraud awareness and security training for staff and customers to enhance organizational vigilance.
- Incorporate new security measures and best practices into existing policies and procedures.
- Lead security audits and vulnerability assessments to identify and mitigate potential risks.
- Research emerging security threats and fraud schemes, providing updates and recommendations for remedial actions.
- Monitor the operational status of security systems such as CCTV cameras, alarm systems, and access controls, conducting quarterly maintenance reviews.
- Oversee the deployment and management of access control systems, including user enrolment and permissions.
- Ensure security personnel are properly trained, equipped, and hold valid identification and documentation.
- Prepare and submit detailed weekly, monthly, and ad-hoc reports on investigations, security incidents, and fraud trends to relevant stakeholders.
- Ensure all investigations and security protocols comply with applicable legal and regulatory frameworks.
- Manage incident reporting, complaint handling, and stakeholder communication effectively.
- Process court orders and legal documentation received from the Legal Department, facilitating investigations with law enforcement agencies.
- Conduct vendor performance reviews and ensure service level agreements are met.
- Provide leadership to the team to ensure objectives are met effectively.
- Offer mentorship, guidance and support to team members to develop their skills, knowledge, and confidence in fraud detection and prevention.
- Recognize achievements, encourage innovation, and foster a positive work environment to keep team members engaged.
- Foster a Collaborative and Productive Team Environment.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://imbank.bamboohr.com/careers/944
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