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Engineer – IT Enterprise Applications job at MTN Uganda | Apply Now
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Engineer – IT Enterprise Applications job at MTN Uganda
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Kampala, Uganda
Full Time
Job Title
Engineer – IT Enterprise Applications job at MTN Uganda
MTN Uganda
Job Description
Career Opportunity: Engineer – IT Enterprise Applications
Company: MTN Uganda
Location: Uganda
📞 0771001000 | ✉️ careers@mtn.co.ug
Reports To: Manager – IT Enterprise Applications Operations
Number of Vacancies: 1
Role Purpose
MTN Uganda is seeking a dedicated and skilled professional to join its Technology Division as an Engineer – IT Enterprise Applications. The successful candidate will be responsible for providing Level 1 and Level 2 operational support and maintenance for enterprise IT applications. This includes incident management, performance optimization, problem resolution, and collaborative improvement planning to enhance system reliability and customer satisfaction.
MTN Uganda is an equal opportunity employer and encourages qualified individuals to apply for this exciting role.
Duties, Roles and Responsibilities
Provide L1 and L2 technical support for assigned enterprise applications, ensuring high availability and performance.
Manage and resolve incidents, service requests, change requests, and problem tickets related to supported systems.
Optimize application performance to meet internal KPIs and exceed customer expectations.
Develop and maintain technical documentation such as SOPs, troubleshooting guides, and user manuals.
Analyze system performance metrics and customer feedback to identify root causes and propose long-term solutions.
Collaborate with internal business units to identify pain points and implement continuous improvement initiatives.
Work closely with vendors and cross-functional teams to ensure timely resolution of issues and delivery of solutions.
Contribute to customer experience enhancement by supporting business applications that directly impact service delivery.
Support project execution and additional assignments as required by management.
Qualifications, Education and Competencies
Education:
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
Experience:
Minimum of 2 years’ experience in IT application support or software development.
Hands-on experience with enterprise application maintenance, UNIX shell scripting, and database programming.
Technical Skills & Competencies
Enterprise Application Support (L1/L2)
Database Management: Oracle, SQL Server, MySQL, PostgreSQL, Hadoop
Scripting & Programming: Shell scripting, basic programming languages
System Administration: UNIX/Linux environments
Basic Networking: Understanding of IP networking concepts
Problem Solving & System Analysis
Information & Incident Management
Technical Reporting & Documentation
Project Planning and Control
Personal Attributes
Eagerness to learn on the job and adapt to new technologies
Team player with strong interpersonal collaboration skills
Self-motivated and capable of working with minimal supervision
Strong analytical and problem-solving abilities
Effective communication and decision-making skills
High level of integrity and professionalism
How to Apply
Interested candidates are encouraged to visit the MTN Uganda Careers Page for more details and to submit their applications.
Apply Before: 08/09/2025, 23:59