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Job Summary

Job Title:
Engineer – IT Enterprise Applications
Employer:
MTN Uganda
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Information Technology
Number of Positions:
1
Deadline:
Monday, 8 September 2025

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Engineer – IT Enterprise Applications job at MTN Uganda | Apply Now

Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Engineer – IT Enterprise Applications job at MTN Uganda

About the Organisation

MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.

With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.

MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

Kampala, Uganda

Full Time

Deadline: 

8 Sept 2025

Job Title

Engineer – IT Enterprise Applications job at MTN Uganda

MTN Uganda

Job Description

Career Opportunity: Engineer – IT Enterprise Applications

Company: MTN Uganda
Location: Uganda
📞 0771001000 | ✉️ careers@mtn.co.ug
Reports To: Manager – IT Enterprise Applications Operations
Number of Vacancies: 1


Role Purpose

MTN Uganda is seeking a dedicated and skilled professional to join its Technology Division as an Engineer – IT Enterprise Applications. The successful candidate will be responsible for providing Level 1 and Level 2 operational support and maintenance for enterprise IT applications. This includes incident management, performance optimization, problem resolution, and collaborative improvement planning to enhance system reliability and customer satisfaction.

MTN Uganda is an equal opportunity employer and encourages qualified individuals to apply for this exciting role.

Duties, Roles and Responsibilities

  • Provide L1 and L2 technical support for assigned enterprise applications, ensuring high availability and performance.

  • Manage and resolve incidents, service requests, change requests, and problem tickets related to supported systems.

  • Optimize application performance to meet internal KPIs and exceed customer expectations.

  • Develop and maintain technical documentation such as SOPs, troubleshooting guides, and user manuals.

  • Analyze system performance metrics and customer feedback to identify root causes and propose long-term solutions.

  • Collaborate with internal business units to identify pain points and implement continuous improvement initiatives.

  • Work closely with vendors and cross-functional teams to ensure timely resolution of issues and delivery of solutions.

  • Contribute to customer experience enhancement by supporting business applications that directly impact service delivery.

  • Support project execution and additional assignments as required by management.

 Engineer – IT Enterprise Applications job at MTN Uganda

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

Education:

  • Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.

Experience:

  • Minimum of 2 years’ experience in IT application support or software development.

  • Hands-on experience with enterprise application maintenance, UNIX shell scripting, and database programming.


Technical Skills & Competencies

  • Enterprise Application Support (L1/L2)

  • Database Management: Oracle, SQL Server, MySQL, PostgreSQL, Hadoop

  • Scripting & Programming: Shell scripting, basic programming languages

  • System Administration: UNIX/Linux environments

  • Basic Networking: Understanding of IP networking concepts

  • Problem Solving & System Analysis

  • Information & Incident Management

  • Technical Reporting & Documentation

  • Project Planning and Control


Personal Attributes

  • Eagerness to learn on the job and adapt to new technologies

  • Team player with strong interpersonal collaboration skills

  • Self-motivated and capable of working with minimal supervision

  • Strong analytical and problem-solving abilities

  • Effective communication and decision-making skills

  • High level of integrity and professionalism

How to Apply

Interested candidates are encouraged to visit the MTN Uganda Careers Page for more details and to submit their applications.

Apply Before: 08/09/2025, 23:59


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