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Senior Manager – Enterprise Customer Enablement job at MTN Uganda | Apply Now
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Senior Manager – Enterprise Customer Enablement job at MTN Uganda
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Kampala, Uganda
Full Time
Job Title
Senior Manager – Enterprise Customer Enablement job at MTN Uganda
MTN Uganda
Job Description
Job Title: Senior Manager – Enterprise Customer Enablement
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Job Summary:
To provide specialized industry technical knowledge, design and deliver on ICT solutions that meet the needs and demands of Business Enterprise customers. The position carries the technical responsibility for design authority, technical excellence, service delivery and support from simple to complex cost-efficient ICT solutions to enterprise customers. on GSM, Non-GSM, and converged services platforms. The scope of the portfolio includes providing exceptional customer service and support to enterprise customers with focus on both GSM and Non-GSM services among which include connectivity, communication, digital enablement services, Converged Services, IT Platform capabilities /capacities and Managed ICT Services.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position;
Duties, Roles and Responsibilities
Expert Solution Architecture: Build, maintain and manage continuous technical relationships within corporate customers and partners to ensure high levels of satisfaction through consultation and technical design.
Client Experience: Management of large, technically complex bids and proposals. Ensure customer satisfaction by designing and conceptualizing complex solutions and after-sales service for customers that are revenue-generating, deliverable and supported by the business.
Governance and Control Measures: Ensure alignment with Group EBU sales and solutions architect’s processes and customer service best practices. Strict compliance to relevant policies and procedures
Lead and manage a team of customer enablement professionals, ensuring they have the necessary skills and knowledge to deliver exceptional customer service and support.
Defining the solutions/products/services strategy and communicating these both internally and externally. Develop short and long-range customer enablement solutions goals, objectives and operations plans.
Drive the implementation of customer enablement solutions that enables high Q0S and ensures the SLAs are met.
Identify value propositions to the marker that can be realized by existing network infrastructure & designs.
Understand the overall ICT needs of corporate customers and consistently seeks to build systems and processes that deliver on the customer’s underlying needs.
Co-ordinate and work with multiple engineering/projects teams for the managing and planning of programs, projects and tasks aimed to deliver business solutions.
Support the Sales team in the Bids preparation process.
Minimize CAPEX and OPEX spending in technology in collaboration with CTIO and their teams.
Assists in the preparation of the Business Solutions Business Plan by preparing the departmental budget and business plan. Identifying CAPEX/OPEX requirements operational and personnel requirements to achieve strategic objectives.
Negotiate delivery dates and resource plans with internal stakeholders.
Assist internal process improvement initiatives for the sales, delivery & support of Business Solutions
Assist internal stakeholders with understanding the products and provide system automation networking and customer support for the suite of products that make up the environment.
Follow up and verification of SLA of products and services delivered.
Interact with Network, IT functions and Data Support Teams for the follow up of clients and to ensure a better quality of service to clients as per the signed Contracts and SLAs
Ensure flawless technical support to customers.
Responsible for the interface & coordination with Technology and Procurement groups.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in a relevant field, such as Computer Science, Information Technology, Telecommunications Engineering, Electrical Engineering, Computer Engineering, Software Engineering or any other related fields of capability and competence.
Post graduate Degree in Telecommunications Engineering, Information Technology, Finance, Project management, Strategy or related is advantageous.
Experience:
At least 7 years of experience in a customer enablement or technical support role, preferably in an ISP or telecommunications industry.
Proven leadership skills, with experience managing teams of customer support professionals.
Strong technical knowledge of connectivity, communication, and digital enablement services, including LAN/WAN networking, cloud-based services, and cybersecurity.
Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
Ability to work collaboratively across multiple teams and departments and manage multiple projects simultaneously.
Experience in enterprise customer relationship management, including strategic account management and retention strategies.
Strong analytical and problem-solving skills, with the ability to identify and address complex technical issues.
Ability to thrive in a fast-paced, dynamic environment, and adapt to changing customer needs and business requirements.
Knowledge, Skills and Competencies:
Ability to develop and maintain relationships with key stakeholders.
Must possess exceptional writing skills.
Strong communicator who works well independently and with a team
Ability to think strategically and implement plans and strategies to overcome complex business and industry challenges.
Superior time management skills and the ability to juggle multiple projects simultaneously.
Must be resourceful and take initiative even with minimal direction.
Personal Attributes
Negotiation skills
Management skills
Presentation and Communication skills
Ability to work in high pace rapidly changing environment
Business planning skills
Document writing
Training skills
Behavioural qualities:
Agility – Ability to work in high pace rapidly changing environment;
Business planning skills;
Document writing; and
Managing projects across multiple departments.
Effective Communicator
Customer focused
Integrity
Accountability
Open minded
Task oriented
Initiative
Cope under extreme pressure
How to Apply
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPLY Button below.
Deadline: 8th September 2025
