Share this Job
Telecom IT BSS Lead Careers – Lycamobile Uganda | Apply Now
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Telecom IT BSS Lead Careers – Lycamobile Uganda
Kampala, Uganda
Full-time
Lycamobile Uganda is a leading telecommunications company committed to providing affordable, high-quality mobile services to customers across Uganda. As part of the Lycamobile Group, which operates in multiple countries, Lycamobile Uganda has earned a reputation for its exceptional value in international and domestic mobile communication, with a focus on connecting people globally.
The company fosters a dynamic and inclusive work culture, valuing creativity, collaboration, and innovation, while offering employees a supportive environment for growth and development. Lycamobile Uganda continually seeks talent through job opportunities in various areas, with flexible work arrangements to accommodate modern work-life needs.
Since its establishment, the company has grown rapidly, evolving its offerings to meet the diverse needs of the Ugandan market through innovative products and services. The company's business model emphasizes customer-centricity, leveraging technology to offer affordable rates, reliable service, and seamless communication solutions.
Lycamobile Uganda's reach extends to a wide customer base, with a strong presence in both urban and rural areas. Core values such as customer satisfaction, innovation, and social responsibility guide the company’s operations, while its corporate social responsibility efforts focus on bridging the digital divide and promoting community development. For more information, visit www.lycamobile.co.ug.
Telecom IT BSS Lead Careers – Lycamobile Uganda
Lycamobile Uganda
Lyca Mobile is a British mobile virtual network operator operating in 23 countries. The chairman is Subaskaran Allirajah and the CEO is Richard Schafer. The previous CEO, Chris Tooley, was given a suspended prison sentence in 2023 for his involvement in an “elaborate money laundering system” in France.
Job Summary: The Telecom IT BSS Lead is a pivotal role responsible for the strategic direction, implementation, and ongoing optimization of Business Support Systems (BSS) within a telecommunications company. This individual will lead a team of BSS professionals to ensure seamless operation, integration, and enhancement of critical business processes such as customer relationship management (CRM), billing, order management, and revenue assurance.
BSS Implementation and Management:
Oversee the selection, implementation, and integration of BSS applications and platforms.
Manage vendor relationships to ensure timely delivery and quality of services.
Define and enforce BSS governance processes for change management, release management, and incident resolution.
Manage the Development, Delivery, Testing and Deployment of Products and Services in co-ordination with the BSS vendor.
Manage and Assign the priorities for delivery
Operational Excellence:
Ensure high availability, performance, and security of BSS systems.
Establish key performance indicators (KPIs) to monitor BSS effectiveness and identify areas for improvement.
Lead the troubleshooting and resolution of complex BSS issues.
Team Leadership:
Build and mentor a high-performing team of BSS professionals.
Foster a culture of innovation and continuous improvement.
Allocate resources effectively to meet project deadlines and operational demands.
Budget Management:
Develop and manage the BSS budget, including capital expenditures (CAPEX) and operating expenses (OPEX).
Track and report on BSS expenditures and return on investment (ROI).
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in computer science, Information Technology, or a related field.
A master’s degree in business administration (MBA) or a relevant technical field is a plus.
Experience
7+ years of experience in the telecommunications industry with a focus on BSS.
3+ years of experience in a leadership role managing BSS teams and projects.
Proven track record of successful BSS implementations and transformations.
Technical Skills
Deep understanding of BSS architecture, components, and technologies (CRM, billing, order management, revenue assurance).
Familiarity with industry standards and best practices (e.g., TM Forum).
Experience with cloud-based BSS solutions is a plus.
Leadership Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to influence and collaborate with stakeholders at all levels.
Strategic thinker with a focus on results.
Additional Considerations:
Certifications: Relevant certifications (e.g., TM Forum, ITIL) are a plus.
Compensation: Competitive salary and benefits package.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
Related Jobs
.png)
.png)
.jpg)
