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Technician job at Defy Appliances | Apply Now
Midrand, South Africa
Full Time
Are you looking for Engineering jobs in South Africa 2025 today? then you might be interested in Technician job at Defy Appliances
About the Organisation
Defy Appliances is the leading manufacturer and distributor of major domestic appliances in Southern Africa. The company is known for its innovation, quality products, and exceptional aftersales support. As a customer-focused organization, Defy strives to provide reliable services and solutions that enhance the lives of its customers across the region.
Job Title
Technician job at Defy Appliances
Defy Appliances
Job Description
Based in Midrand, Gauteng, the Technician will handle repairs, troubleshooting, and customer service tasks in the field. The role requires prompt and accurate resolution of service calls, prioritization of urgent tasks, regular customer updates, and working within defined service-level agreements. The technician will also engage with cross-functional teams to meet daily and monthly performance targets and must uphold a high standard of professionalism and brand representation.
Duties, Roles and Responsibilities
Carry out repairs and provide technical solutions in a timely manner.
Meet monthly targets for job completion.
Prioritize and respond quickly to urgent customer callouts.
Provide regular updates to customers regarding parts availability and job status.
Address customer feedback and queries efficiently.
Maintain a high level of customer satisfaction and uphold the Defy brand image.
Utilize formal and informal networks to achieve team and company goals.
Communicate regularly with the team and escalate priority calls as needed.
Ensure efficient and effective service delivery while working in the field.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Trade Tested Artisan with a minimum N3 certificate or Level 4 in Domestic Appliance Repair.
Proven experience in appliance troubleshooting and client liaison.
Electrical Wireman’s License and Licensed Gas Appliance Installer certification.
Valid driver’s license.
Familiarity with management principles is advantageous.
Bilingual (English and another language preferred).
Computer literacy is essential.
Strong record of customer satisfaction and job efficiency.
Positive attitude and mobile – able to work in the field.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
