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Full-time
Team Leader – Digital Collections Job at SLS Solutions International Ltd
SLS Solutions International Ltd
Job Description
We’re Hiring: Team Leader – Digital Collections
Are you an experienced collections professional with strong leadership skills and a passion for performance? Join our fast-growing debt recovery firm and help shape the future of digital loan recovery across Africa.
About the Role
As a Team Leader, you will oversee a dynamic team of collection officers, driving performance, strategy, and compliance to exceed client expectations. This is a hands-on leadership role for someone who thrives in a fast-paced environment and is confident making data-backed decisions.
Duties, Roles and Responsibilities
- Lead, coach, and motivate a team of Collections Officers to exceed recovery targets.
- Develop and implement strategic plans for collections.
- Conduct regular performance reviews and provide actionable feedback.
- Ensure compliance with all regulatory and client standards.
- Monitor KPIs and recovery trends, reporting insights to management.
- Coordinate escalations and follow-ups on non-performing accounts.
- Collaborate with the Portfolio Manager to align efforts with business goals.
- Prepare and present daily, weekly, and monthly performance reports.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Send your CV, all academic documents and a brief cover letter to hr@slsbpo.com with the subject “Application – Team Leader” by 20th February 2026.
Location: Mukwasi House, Lumumba Avenue – Kampala, Uganda.
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