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Server & Endpoint Administration

• Administer Windows/Linux servers: service health checks, scheduled maintenance, and routine troubleshooting.
• Manage Active Directory operations: user and group administration, OU hygiene, password policies implementation, and access requests execution.
• Execute endpoint management operations using SCCM/MEM (software deployments, imaging, compliance checks, patch rollouts where applicable).

Patching & Configuration Management

• Perform server patching according to approved maintenance schedules; validate services post-patch and document outcomes.
• Apply configuration changes that are approved and documented by the Systems Engineer (including GxP change control requirements).
• Maintain accurate system inventories (assets, OS versions, application versions, warranties, licenses).

Monitoring, Incident Response & Escalations

• Monitor systems and infrastructure alerts; respond to incidents, perform initial diagnostics, and escalate appropriately.
• Collect logs and evidence required for troubleshooting (event logs, service logs, application logs) and provide structured handover notes.
• Support service desk escalations (L2/L3) with clear RCA notes and preventative actions.

Backup Operations & Restore Testing

• Operate daily/weekly backup jobs and resolve failures; notify Systems Engineer of risks.
• Execute approved restore tests for critical systems and document results for audit evidence.
• Maintain backup documentation, retention checks, and offsite copy verification where implemented.

VMware Operations (Execution)

• Provision and manage VMs using approved templates and sizing standards.
• Maintain snapshot hygiene (creation, monitoring, removal) and VM housekeeping tasks.
• Perform operational activities in vCenter under guidance (migrations, resource adjustments, routine health checks).

Application & Database Operations

• Provide infrastructure-level support for core systems (Microsoft 365 connectivity dependencies, SAP/LIMS/TrackWise service checks).
• Perform routine database operations as assigned (backup/restore, user provisioning, basic health checks) for SQL Server/Postgres.
• Coordinate with vendors for standard support tasks and provide required logs and evidence.

Security Operations Support

• Implement security configurations and remediation actions approved by the Systems Engineer (hardening steps, patching, removing insecure services).
• Support vulnerability remediation work items and maintain evidence of completion.
• Monitor for security issues as directed (suspicious logins, abnormal server events) and escalate immediately.

Key Performance Indicators (KPIs)

• Patch compliance rate for servers/endpoints within maintenance windows.
• Backup job success rate and time-to-fix backup failures.
• Incident response SLA adherence and quality of escalation notes.
• Accuracy of system inventory and documentation updates.
• Reduction in repeated operational issues through SOP adherence.