​

Battery Swap Operations

• Carry out fast, safe, and efficient battery swaps for Spiro riders, targeting sub-one-minute swap times.
• Verify rider identity and authentication via the Spiro mobile app or RFID card before every swap.
• Ensure all outgoing batteries are fully charged and all incoming (depleted) batteries are correctly placed in charging slots.
• Monitor battery charging status continuously throughout the shift and escalate anomalies to the supervisor.
• Handle multiple simultaneous swap requests during peak hours in an orderly, queued manner.

Station Management & Housekeeping

• Maintain the swap station in a clean, organized, and safe condition at all times.
• Conduct opening and closing station checks in accordance with Spiro’s Standard Operating Procedures (SOPs).
• Ensure all batteries, lockers, and equipment are properly secured, labelled, and stored.
• Report any damage, faulty, or underperforming batteries and equipment immediately using the Spiro reporting system.
• Monitor power supply to the station and report outages or irregularities to the relevant technical team.

Customer Service & Rider Relations

• Provide a welcoming, professional, and helpful experience to every rider visiting the station.
• Educate riders on the battery swapping process, the Spiro app, subscription plans, and how to maximize their earnings.
• Address and resolve basic rider complaints and queries on-site; escalate complex issues to the supervisor.
• Collect rider feedback and relay insights to management to support continuous service improvement.
• Support rider onboarding and first-time swap guidance for newly registered Spiro riders.

Data Recording & Reporting

• Accurately record every swap transaction in the Spiro system, including rider ID, battery serial numbers, and swap time.
• Maintain a daily station logbook capturing total swaps, battery inventory counts, technical incidents, and visitor remarks.
• Prepare and submit daily and weekly operational reports to the Swap Station Supervisor.
• Flag any discrepancies in battery counts or system records in a timely manner.

Safety & Compliance

• Strictly adhere to all battery handling, electrical safety, and fire prevention protocols.
• Ensure all personal protective equipment (PPE) is worn and available at the station.
• Prevent unauthorized access to the battery storage and charging area.
• Participate in regular safety drills, refresher trainings, and compliance audits.
• Report any safety hazards, accidents, or near-misses immediately to the supervisor.

Community & Brand Representation

• Act as a Spiro brand ambassador within the community, promoting Spiro’s mission of clean and affordable transport.
• Support local rider acquisition efforts by engaging potential new Spiro riders and referring them through the proper channels.
• Participate in community outreach events and station activations as directed by management