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Supply Service Manager - East Africa job at Reckitt | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Procurement jobs in Kenya 2025 today? then you might be interested in Supply Service Manager - East Africa job at Reckitt
About the Organisation
Reckitt is a global leader in health, hygiene, and nutrition brands, with a strong purpose: to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. Reckitt’s diverse portfolio includes some of the world’s most trusted brands, and the organization prides itself on delivering high-quality products to people everywhere. The company fosters a culture of innovation, performance, and inclusion, and offers numerous opportunities for professional growth.
Job Title
Supply Service Manager - East Africa job at Reckitt
Reckitt
Job Description
The Supply Service Manager will act as a key liaison between Reckitt and its major customers, ensuring service excellence, developing customer-specific strategies, and driving key performance metrics. The role includes leading a dedicated customer service team, improving logistics processes, and using analytics to enhance decision-making. The manager will be responsible for aligning operational execution with business objectives, ensuring customer satisfaction, and maintaining strong cross-functional collaboration.
Duties, Roles and Responsibilities
Develop and lead high-performing, customer-specific service teams.
Ensure consistent and effective daily communication with customers and internal sales teams.
Drive service metrics such as Perfect Order Fulfilment (PFR), On-Time In-Full (OTIF), and cost-to-serve.
Serve as the central point of contact between Reckitt and major clients.
Continuously improve processes and procedures to enhance service quality and operational efficiency.
Strengthen internal and external relationships through strategic partnership management.
Use advanced analytics for informed, data-driven decision-making.
Collaborate closely with planning and logistics teams to optimize supply chain execution.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Experience Required:
Proven leadership experience in a supply chain/customer service environment.
Experience in supply chain or sales with a strong understanding of key performance indicators.
Core Competencies:
Supply Chain Management
Business Process Improvement
Advanced Analytics and Data-Driven Decision-Making
Stakeholder and Relationship Management
Team Leadership and Productivity Management
Business Acumen and Strategic Thinking
Logistics and Supply Chain Planning
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
