Supervisor FL and Mass Personalisation job at National Social Security Fund (NSSF) | Apply Now

Strategic Development Support:

• Develop policy of persona categorization of targeted audience, engagement journey as well as delivery matrix

• Create, maintain, update and continually review for accuracy and relevancy data points on both recruited universe and prospective universe

• Draw recommendations for engagement from analytics, data points and feedback for improvement of fund offering under the FL and Mass education

• Develop tools for financial planning under a mass personalization arrangement to serve at scale for the various categories of the population making savings a way of life and willingness to save fun

• Develop an engagement model over the different fora to deliver and monitor behavior and response to engagement.

Engagement Management:

• Define and categorise the various Financial Persona

• Define and understand the depth of the various persona and make recommendation of engagement frequency and methodology

• Collect and maintain the data collection of the different financial persona

• Oversee the delivery of engagement programs over the customized platforms

• Craft and update communiques for appropriateness and relevance

• Coordinate engagement content, messages and communiques with experts and professionals to ensure accuracy and quality

• Monitor and evaluate effectiveness, efficiency and progress of programs/initiatives and document reports for stakeholder

Operation of Financial Planning Practice Mass Market.

• Coordinate and determine appropriate method of identification for Financial Needs Analysis for the targeted audience.

• Develop skilling programs and plans for the Fund staff in collaboration with the ODM

• Coordinate the experts and professional over the nine Persona Financial Planning areas and harmonize the same with Fund goals of making savings a way of life personalized to the unique lifestyle of the mass market

• Determine action options that translate to attainment of willingness to save and making savings fun

• Align the Funds mass financial practice to national financial inclusion Policy and Global Financial Planning Standards and produce a routine report to management on the same.

• Support the implementation of Financial Planning best practices

Engagement and Mass personalization Operation

• Determine financial persona journey shots and monitor for effectiveness and relevance

• Build, integrate and operate systems, platforms and fora over which engagements are rendered under mass personalization arrangement

• Institute and run a financial planning journey and practice localized to the mass market and maintained at global financial planning standard

• Review and maintain self-serve engagement channels as well as integrate with Funds existing channels

Data Analysis and Reporting

• Collect, analyse, and interpret data related to member engagement and program effectiveness.

• Prepare comprehensive reports and presentations for senior management, highlighting key findings and actionable insights.

• Utilize data analytics tools and techniques to track progress and measure the impact of strategic initiatives.

• Determine mode, method and or platform for engagement of the targeted population

Team Supervision and Development

• Foster a high-performance culture within the team, ensuring that all team members are motivated and equipped to achieve their objectives.

• Provide training and development opportunities to build the capabilities of the Training team.

• Provide leadership, training and mentorship to the team growth to financial planners/wealth advisors over the 9 financial planning professional areas

• Develop skilling programs and plans for the Fund staff in collaboration with the ODM