Supermarket General Manager job at True North Consult Ltd | Apply Now

Responsibilities:

• Establish and manage a loyalty programme to ensure brand loyalty and patronage

• Promote and sustain positive brand recognition

• Develop and implement strategies to drive sales and increase profitability

• Manages the business’ budget including monitoring expenses and minimizing waste

• Ensure that the store is properly stocked; manage inventory levels to prevent

• shortages, expiries and overstocking

• Set up organizational structure in departments, design roles and reporting structure for subordinate staff

• Hire, train and supervise store staff, ensuring that they provide excellent customer service and follow company policies and procedures

• Design and direct continuous teachings and trainings for staff to ensure up to date knowledge in company-specific and industry procedures and practices

• Ensure that the business is compliant with relevant laws and requirements

• Organize and direct regular stock taking activities to maintain accurate records of stocks

• Identify and sign-on appropriate external service providers where necessary

• Develop and enforce operational policies and procedures to maintain a safe and clean environment for staff and customers

• Arrange promotions and promotional activities with clear and set business objectives

• Monitor and analyze sales and customer data to identify trends and opportunities for improvement

• Collaborate with suppliers and negotiate contracts to ensure competitive pricing, relevant product range and quality products

• Resolve customer complaints and ensure a high level of customer satisfaction

• Manage and guide a positive brand image and presence

• Maintain positive social presence and public relation

• Stay informed about market trends, new products and competitors to make informed business decisions and maintain a competitive edge

• Conduct regular performance evaluations of staff and provide feedback and coaching to promote professional growth