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Strategic Planning Analyst job at Huntswood | Apply Now
KwaZulu-Natal, South Africa
Full Time
Are you looking for Management jobs in South Africa 2025 today? then you might be interested in Strategic Planning Analyst job at Huntswood
About the Organisation
Huntswood is a renowned professional services organization operating globally with a strong presence in the UK and South Africa. They specialize in governance, risk, compliance, and customer experience solutions, particularly in sectors like financial services, utilities, and telecommunications. Known for their dependable, driven, and collaborative workforce, Huntswood prides itself on delivering unbelievable service guided by its six core values.
Job Title
Strategic Planning Analyst job at Huntswood
Huntswood
Job Description
The Strategic Planning Analyst will be responsible for producing accurate financial forecasts based on workload, resource needs, and capacity plans to help meet operational and financial goals. The role includes supporting budgeting processes, identifying revenue variances, and presenting insights for performance improvement. The Analyst will also contribute to optimizing staffing, generating detailed analytical reports, and ensuring the successful implementation of Workforce Management (WFM) processes. The role requires attention to detail, analytical thinking, and the ability to work effectively under pressure.
Duties, Roles and Responsibilities
Develop and maintain financial forecasts tied to workload and capacity plans
Support budgeting and financial planning with revenue-related inputs
Analyze revenue trends and monitor forecast accuracy to minimize variance
Identify and report on revenue leakage and underperformance
Assist with staffing optimization to enhance productivity
Create reports and presentations outlining revenue and performance insights
Participate in the development of revenue management policies
Act as a WFM subject matter expert in the absence of leadership
Assist with WFM implementation and process integration across the organization
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum Requirements:
Grade 12 / NQF Level 4 qualification with English and Mathematics
At least 1 month experience in a large Call Centre environment
Minimum 12 months in a Planning Analyst role
Proficiency in Microsoft Excel
Skills and Competencies:
Strong planning and organizational skills
Effective and adaptable communication
High attention to detail and analytical ability
Logical thinking and sound relationship management
Ability to work under pressure and adapt to changing conditions
Strong numerical and reporting skills
Core Behaviour:
Bring Your “A” Game
Strive for Greater
Enable and Empower All Employees
Do the Right Thing
Own It
Deliver Unbelievable Service
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
