Station Manager job at True North Consult Ltd | Apply Now

Manage Station Operations & Performance

• Ensure smooth day-to-day operations, including fuel and product availability.

• Monitor and maintain automation systems, hygiene standards, and operational targets (UHOT).

• Identify operational issues and escalate repair needs to the Territory Manager.

• Track and manage miscellaneous expenses, including utility payments and security costs.

Staff Management & Training

• Participate in hiring and onboarding of service station staff.

• Manage, train, and evaluate staff performance.

• Assign, schedule, and monitor staff tasks and duties.

• Chair team meetings to ensure continuous improvement and knowledge-sharing.

• Provide ongoing training on customer service and product knowledge.

Drive Sales & Customer Satisfaction

• Achieve sales targets by promoting fuel, lubricants, LPG, and other services.

• Handle customer complaints and resolve queries professionally.

• Maintain positive relationships with customers to encourage loyalty and repeat visits.

• Monitor site promotions and ensure staff engage customers effectively.

Inventory Control & Financial Management

• Conduct inventory checks and ensure stock availability.

• Report low stock levels and coordinate replenishment orders.

• Handle daily cash collections from attendants and verify amounts.

• Manage banking and prepare daily sales reports for the Territory Manager.

Health, Safety & Security Compliance

• Enforce health and safety protocols, including handling of hazardous materials.

• Participate in safety meetings and report injuries, spills, or hazards promptly.

• Maintain the station’s premises in a clean, organized, and hazard-free condition.

• Ensure security of station assets and equipment; report suspicious activity to management.