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Specialist - BankTech job at MTN Uganda | Apply Now
Are you looking for Banking jobs in Uganda 2024 today? then you might be interested in Specialist - BankTech job at MTN Uganda
Kampala, Uganda
Full Time
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa
Job Title
Specialist - BankTech job at MTN Uganda
MTN Uganda
Job Description
Job Title: Specialist - BankTech
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Manager – Revenue Assurance
The Specialist BankTech is responsible for supporting the commercial and development activities of BankTech solutions such as savings, loans, investment, and insurance products through new, innovative and customer-friendly solutions.
Duties, Roles and Responsibilities
Main Job Functions:
Develop and implement the annual Bank tech roadmap plan and budget that ensures achievement of MTN Momo Ug’s business objectives.
Oversee bank tech product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue.
Work closely with the product development team to design, create, implement, and optimize loan and savings products to enhance customer adoption, usage, and retention.
Monitor and adjust product strategies based on market trends, competitor analysis, and performance data.
Lead the deployment of new features or modifications on bank tech products based on user feedback, analytics, and competitive benchmarking.
Oversee bank tech product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue.
Manage bank tech products portfolio to optimize revenue and grow overall profitability of existing product offerings while innovating
Design, implement, and optimize loan and savings products to enhance customer adoption, usage, and retention.
Analyze the bank tech landscape and undertake annual, quarterly, and monthly planning to ensure the effective implementation of the marketing mix (Price, Place, Promotion, Product and Processes).
Stakeholder Management
Work with internal & external stakeholders to monitor performance of existing products, identify and close service gaps aimed at driving product & revenue growth.
Manage relationships with existing and prospective BankTech partners to ensure alignment on goals and initiatives.
Coordinate weekly, monthly and adhoc review meetings with the BankTech partners.
Liase with Legal & compliance teams to ensure that all BankTech products abide to prevailing regulations and business rules.
Provide actionable insights to stakeholders to improve service delivery, customer experience, and financial inclusion.
Product Development and Delivery
Manage the BankTech products’ roadmap to ensure that items are delivered within the expected timelines.
Collaborate with the product development team to design and launch new BankTech products.
Collaborate with the market research to identify customer needs and preferences.
Work closely with the IT department to ensure seamless integration of BankTech products.
Identify gaps and implement technology solutions to enhance the customer user experience.
Data analysis and Reporting
Analyse portfolio performance, identify trends, and develop strategies to improve product offerings.
Prepare regular and adhoc reports on BankTech product performance for senior management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor’s degree in finance, Business Administration, Technology or related field
Proficient with MS Office application especially Excel and Power Point
Relevant Certifications
Experience:
A minimum of 2 years total experience in products development/management or an allied field is required.
Experience in Fintech, Project management, Advanced Services or Mobile Money is preferred.
At least 2 years of experience in telecommunications, product development/agile project management, customer services, or marketing.
Strong understanding of digital lending and fintech platforms.
Knowledge of regulatory requirements related to financial products, particularly loans and savings.
Knowledge & Training
Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
Creative strategic thinker with a deep understanding of the Fintech industry and a passion for creating innovative new products that meet customer needs.
Technology proficiency in relevant technologies, material, and a good understanding of product design and development methodologies.
Adaptability with changing market conditions and customer needs with ability to pivot quickly if a product is not performing well and be willing to adjust the development process as needed.
Work experience across diverse cultures and geographies
Excellent communication skills, including the ability to liaise effectively with internal and external stakeholders.
Ability to use initiative and multi-task while maintaining a high level of accuracy and attention to detail.
Ability to work proactively with minimal supervision.
Strong customer service orientation with excellent communication skills
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
Female candidates are strongly encouraged to apply.
How to Apply
All candidates who wish to join MTN Uganda in this capacity should apply online at the Apply Button below.
Deadline: 13th December 2024
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