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Several Customer Service Agent jobs at Ankam Consults | Apply Now
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Several Customer Service Agent jobs at Ankam Consults
About the Organisation
Ankam Consults is a fully incorporated company founded in 2010 by a team of industry professionals working together to provide strategic customer centric business solutions. we bring with us a wealth of experience in global business practices that fit in any setting.
Kampala, Uganda
Full Time
Job Title
Several Customer Service Agent jobs at Ankam Consults
Ankam Consults
Job Description
Job Title: Customer Service Agent – Several No Experience Positions
Organisation: Ankam Consults
Duty Station: Kampala, Uganda
Job Summary:
As a Customer Service Agent, you will play a vital role in providing exceptional customer service and ensuring customer satisfaction. You will be responsible for handling incoming calls, Outbound calls, social media platform, answering customer inquiries, resolving issues, and providing accurate information about bank services.
Duties, Roles and Responsibilities
Handle incoming calls from customers and provide prompt and efficient assistance
Answer customer inquiries regarding the bank services.
Resolve customer complaints or concerns in a professional and courteous manner
Update customer information in the database and maintain accurate records
Collaborate with other team members to ensure customer satisfaction and meet performance goals
Follow company policies and procedures to provide consistent and high-quality service
Any other duties that may be assigned.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A degree in Business from a recognized University in business
Attention to detail and a high level of accuracy in record-keeping and documentation.
Excellent communication skills, both verbal and written
Previous experience in a customer service or contact centre role preferred
Strong problem-solving skills and ability to handle difficult customers
Ability to multitask and work in a fast-paced environment
Proficient in computer systems and software applications
Strong analytical and problem-solving skills, with the ability to understand complex bank policies and explain them clearly to clients.
Ability to Cross Sale and Up Sale
How to Apply
Send CV and Academic Documents to: ankam@ankamug.com Indicate the job title in the subject.
Deadline: 27th August 2025
Note: Only short-listed candidates shall be contacted.
