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Service Centre Consultant job at Al Baraka Bank | Apply Now
Gauteng, South Africa
Full Time
Are you looking for Administrative jobs in South Africa 2025 today? then you might be interested in Service Centre Consultant job at Al Baraka Bank
About the Organisation
Al Baraka Bank is a leading Islamic bank in South Africa offering a wide range of Shari’ah-compliant banking and financial products. With a strong emphasis on ethical banking, community development, and innovation, the bank aims to provide exceptional service and value to its clients while upholding Islamic finance principles.
Job Title
Service Centre Consultant job at Al Baraka Bank
Al Baraka Bank
Job Description
As a Service Centre Consultant at Al Baraka Bank, you will enhance the client experience through excellent interpersonal engagement and service delivery. You will manage office functions, oversee ATM operations, provide level 1 technical support on digital platforms, and redirect clients to relevant departments for further assistance. You’ll play a key role in maintaining a professional and welcoming office environment while promoting the bank’s services and values. The position also includes representing the bank at events and helping strengthen customer relationships.
Duties, Roles and Responsibilities
Serve as the first point of contact for clients, ensuring a welcoming and professional environment
Provide level 1 technical support for banking digital platforms, including mobile banking apps
Manage office operations including opening/closing and coordination of ATM services
Ensure all office-related payments are handled accurately
Report operational anomalies (e.g., equipment failures) to head office divisions
Redirect clients based on their needs to appropriate internal departments (sales, support, etc.)
Represent the bank at regional events for networking and relationship building
Maintain updated knowledge of bank’s systems, services, and digital channels
Offer exceptional support that aligns with the bank’s commitment to service excellence
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications:
Management qualification or Certificate in Banking
Preferred Experience:
3–4 years’ experience in the banking industry with knowledge of enquiry functions
2–3 years in a customer service-oriented role
Knowledge and Competencies:
MS Teams, Zoom, WhatsApp Channel
Apple iPad & iPhone devices
Excellent knowledge of Al Baraka Bank’s systems and product offerings
Strong client relationship skills
Technical proficiency and digital literacy
Strong communication and interpersonal skills
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
