Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
Related Jobs
Related Jobs
Share this Job
Full-time
Senior Specialist – Products & Services (Growth & New Business) Job at MTN Uganda
MTN Uganda
Job Description
The Senior Specialist – Products & Services will lead and manage the end-to-end concept creation, development, and delivery of all MTN fixed, new business products, and innovations. The role aims to enrich customer value propositions to stimulate revenue and improve customer satisfaction through innovative service offerings.
Duties, Roles and Responsibilities
- Manage the process and delivery of all fixed and new business products as per the products and services roadmap and MTN strategy.
- Responsible for the lifecycle management of all fixed, new business and innovations in post launch mode.
- Monitors and reports on the market, competitor innovations and technological advancements for the purpose of identifying potential products and services for development.
- Manages inter-departmental relationships between marketing and partners in Network, IT and Finance to confirm technical feasibility; with Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all customer-centric support structures are in place.
- Manage enhancements & changes to existing fixed product propositions with input from all stakeholders within the value chain and operational streams.
- Support the fixed and new business teams in their function of business case/motivation formulation for proposed products.
- Supports the fixed and new business teams in their go-to-market plans and readiness of new products.
- To manage all testing of the fixed and new business products and coordinate with the Network, IT, Customer Experience and revenue assurance for completion and consensus product testing prior to go-to-market.
- Support the fixed and new business teams responsible for maintaining up-to-date product information on all subscriber touchpoints for all products in the portfolio.
- Tracks performance of products/services against budget in terms of performance, uptake, and profit, and liaise with relevant areas to develop and implement actions for improvement of performance.
- Supports the segment managers in the decision making for continuity/end-of-life management of product and service offerings as part of the lifecycle management role.
- Develop and maintain metrics & reporting mechanisms to monitor fixed and new products performance.
- Manages marketing & product research around customer insights and market share and exploit findings for the benefit of fixed and new product uptake.
- Analyses and report on new technological trends and innovations.
- Analyses and reports on key internal and external performance indicators.
- Develop processes to facilitate optimal functioning of fixed products.
- Identify trends/patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ev. Dr. John W Mulinde is the Founder and Global Overseer of World Trumpet Mission, World Trumpet Mission, an international ministry that promotes transforming revival globally, has been a part of the work of transformation that God has brought about in the nation of Uganda and in nations all over the world. John has been called by the Lord to “Blow the Trumpet” in the nations, calling the church to repentance and preparing the Body of Christ for the day of the Lord’s return. He has been traveling the past few decades, sharing this message throughout the world. John and his wife Sheila have nine children and live in Kampala, Uganda.
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
