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Senior Manager – Commercial Operations job at MTN Mobile Money | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Senior Manager – Commercial Operations job at MTN Mobile Money
About the Organisation
MTN Mobile Money Uganda Limited, a wholly owned subsidiary of MTN Uganda Limited, is a leading mobile financial services provider regulated by the Bank of Uganda. Established to offer convenient, secure, and accessible financial solutions, MTN Mobile Money enables users to send and receive money, pay bills, purchase airtime, and engage in various financial transactions via mobile phones.
The service has earned recognition for its reliability and widespread adoption, significantly contributing to financial inclusion in Uganda. MTN Mobile Money fosters a dynamic work environment that emphasizes innovation, customer-centricity, and professional growth, offering diverse job opportunities and flexible work arrangements.
The company's business model focuses on leveraging mobile technology to provide accessible financial services, continually innovating to meet evolving customer needs. With a substantial presence across Uganda, MTN Mobile Money serves millions of customers, supported by a network of agents and partners. Guided by core values of integrity, leadership, and respect, the company actively participates in corporate social responsibility initiatives aimed at enhancing community development and promoting digital literacy. For more information, visit their website at www.mtn.co.ug/mtn-momo/.
Kampala, Uganda
Full Time
Job Title
Senior Manager – Commercial Operations job at MTN Mobile Money
MTN Mobile Money
Job Description
Job Title: Senior Manager – Commercial Operations
Organisation: MTN Mobile Money
Duty Station: Kampala, Uganda
Job Summary:
To lead the Fintech Commercial operations strategy, develop, implement, maintain tools, processes, and standards to accelerate the growth and expansion of the consumer and distribution network for the Company.
To deliver a superior nation-wide MoMo fintech footprint across all regions with a robust merchant (informal) Network with the objective of offering the best possible quality of service to Fintech customers when they interact with MoMo Fintech distribution channels.
Duties, Roles and Responsibilities
Design and implement the Fintech retail distribution strategy with focus on user experience and business growth.
Accelerate the acquisition and retention of Fintech customers using the relevant channels.
Responsible for MoMo customer value management (CVM) initiatives to manage churn and improve retention.
Drive the growth of MAU 30 customers on key MoMo services such as P2P, MoMoPay and Yello currency.
Responsible for the acceleration and adoption of the MoMo App among consumers in the ecosystem.
Lead informal merchant penetration to drive nano adoption across regions.
Review and constantly improve MoMo value proposition to its Fintech distribution channels.
Setup SMART Fintech KPls and support the Regional Sales Teams to drive Fintech retail KPIs to be executed in the field.
Ensure MoMo engagements and incentives to the key Fintech distribution partners are effectively delivering MTN Fintech strategy.
Organize Weekly meetings with Regional MoMo Teams and ensure complete accountability on all KPIS.
Manage and resolve escalations that have impact on critical path of service delivery in MoMo business within regions.
Escalate issues that will result in significant time, scope, employee/subscriber or cost impact if not resolved.
Manage and provide solutions to issues that require continuous improvement in the MoMo commercial operations space.
Develop tools for the Field Teams to support MoMo Fintech distribution partners and track Fintech performance efficiently.
Support the conversion rate of new gross adds to active Fintech subscribers/agents and Mobile Money product activations.
Support in the development and coaching of MoMo Regional Sales Teams and Distribution partners to enhance overall effectiveness within the Fintech operations Network.
Support the development and coaching of the Trade Marketing manager and Manager Acquisition & retention to enhance their skills and productivity.
Lead all BTL activations across the nation to drive consumer adoption and usage of MoMo services.
Leverage existing and ad hoc sponsorship assets to drive value for MTM Momo
Responsible for Trade Marketing activities across all MoMo distribution channels, including Rig activations, marketing collateral deployment in line with the channel planogram (picture of success
Manage the MTN Customer Experience blueprints throughout the trade and retail environments.
Ensure that Fintech Brand image is protected.
Responsible for Business development initiatives to enhance adoption of key products in the MoMo ecosystem.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A degree in business management or in related discipline
MBA or Master’s degree in a related discipline is desirable.
Experience:
5 years’ experience in commercial function of fintech/telecom company/FMCG industry of which 3 years must have been in a managerial/strategic position.
Experience in team management and supervision is a must have.
Outstanding experience and exposure in field sales management and administration
Knowledge
Sales & retail industry trends.
Business Development
Best practice & Services principles
High Level of Computer literacy
Best practice customer service principles
Business process optimisation
Behavioural Attributes
Computer Skills
Stress Management
Communication Skills
Coordinating Techniques
Good Interpersonal skills
Problem solving and Flexibility
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful. Female candidates are strongly encouraged to apply.
How to Apply
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPLY Button below.
Deadline: 26th August 2025
