Sales Representative job at EBC | Apply Now

Coordinate, monitor and follow-up of day-to-day sales activities between the company and customers, i.e. follow up on orders, confirming deliveries, follow-up on payments to ensure proceeds from sales are collected on time.

Carry out market surveys on emerging market trends in respect of our products and those of our competitors and submit reports to the management.

Conduct regular checks in the market to ensure our products are sold at the recommended prices and educate the customers on the importance of such requirements/regulations.

Carry out product quality surveys between our products and those of our competitors and report appropriately and timely for quick action.

Obtain and relay customer feedback in relation to product quality and service delivery.

Make regular visits to all customers to advise them on how to improve sales, minimize returns and empower them to lodge complaints whenever issues arise.

Allocate depots to new operators and monitor day-to-day performance of distributors.

Organize meetings between distributors and management to discuss issues affecting distribution and sales for our products.

Maintain close contact with customers in order to handle any complaints, attend to any problem areas in relation to product quality, service delivery, expiries and the conduct of our crew and staff and maintain excellent relations to sustain customer loyalty and business continuity.

Prepare and submit reports for timely decision making:

Daily route visit reports

Monthly sales/mileage performance reports

Customer Data

Customer Complaints & resolving of arising conflicts

Carry out spot-checks on our delivery vehicles to ensure strict adherence to rules and regulations governing the routes, timings, cleanliness and hygiene of the crew and carrying of unauthorized passengers or goods.

Educate and highlight to our crew the importance and benefits of good public relations and diplomacy when dealing with our distributors, customers and the entire public.

Make regular review of routes within the area of jurisdiction to ensure that the routes are efficient.

Ensure that all government branding and distribution licenses, permits and certificates required along the routes are in place and up to date.