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Full-time
Sales Associate Job at Generations Techzone
Generations Techzone
Job Description
Generations Techzone is looking for a proactive Sales Associate to manage customer interactions and drive sales performance. The role involves recommending tech products, handling inquiries across various platforms, and maintaining excellent shop standards to ensure customer satisfaction.
Duties, Roles and Responsibilities
- Welcome and assist customers professionally
- Recommend suitable smartphones, accessories, and gadgets based on customer needs
- Explain product features, specifications, warranties, and promotions
- Upsell accessories, protection plans, and complementary products
- Achieve daily, weekly, and monthly sales targets
- Follow up on customer inquiries and leads
- Handle customer complaints professionally and escalate where necessary
- Maintain cleanliness and organization of the shop
- Ensure products are properly displayed and priced
- Monitor stock levels and report low stock items
- Assist in stock counts and inventory management
- Ensure demo devices are functioning properly
- Support opening and closing procedures
- Respond to customer inquiries through WhatsApp, Instagram, Facebook, Calls and SMS
- Assist with online order processing and customer follow-ups
- Create simple product videos or content when required
- Encourage customer reviews and referrals
- Ensure accura
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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