Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
Related Jobs
Related Jobs
.jpg)
Share this Job
Full-time
Sales and Service Center Associate - Mukono Job at SunCulture
SunCulture
Job Description
Reporting to the Regional Sales Manager, with a dotted reporting line to the Operations Associate, the Sales and Service Center Associate will be responsible for managing the Mukono Sales and Service Center. The role focuses on delivering exceptional customer service, driving sales conversions, managing inventory, handling aftersales support, and ensuring smooth service center operations. Approximately 50% of the role is sales-focused, with the remainder dedicated to customer service, aftersales support, and operational management.
Duties, Roles and Responsibilities
Customer Service & Service Center Operations
- Deliver a positive, professional, and empathetic customer experience at all times.
- Maintain in-depth knowledge of SunCulture products and confidently respond to customer inquiries.
- Receive, document, and resolve customer complaints within agreed Service Level Agreements (SLAs).
- Communicate effectively with customers through multiple channels and ensure prompt responses.
- Monitor customer trends and feedback to improve service delivery and achieve business objectives.
- Ensure service center operational standards are consistently met.
- Maintain cleanliness, organization, and brand presentation of the service center during operating hours (Monday–Friday: 9:00 am–5:00 pm; Saturday: 8:00 am–12:00 pm).
- Manage and monitor stock levels through regular stock takes to ensure availability of required components.
- Support sales and aftersales requests from customers and internal team members.
- Follow up on customer issues through resolution using the established aftersales escalation process.
Aftersales Support
- Log all aftersales issues through the ticketing system and maintain accurate customer interaction records.
- Provide timely feedback to customers on their inquiries and aftersales cases.
- Troubleshoot and resolve non-technical aftersales issues at service center level and escalate unresolved technical issues to the aftersales product team.
- Ensure availability and proper inventory management of spare parts at the service center.
- Prepare and submit reports related to service center performance, aftersales cases, and stock levels.
Sales Responsibilities
- Work closely with the supervisor to set and achieve clear sales KPIs, including sales targets, lead generation, and daily sales activity tracking.
- Achieve assigned sales targets in line with the company’s commission structure.
- Generate leads and conduct consistent follow-ups to convert prospects into customers.
- Implement effective selling strategies such as product demonstrations, market activations, and customer referral programs.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates are encouraged to apply online through the job portal.
Please note: All applicants will receive feedback; however, only shortlisted candidates will be contacted for interviews.
Applications are managed via the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
