Related Jobs
%20(1).jpg)
Related Jobs
Related Jobs

Share this Job
Full-time
Sales Administrator Job at M-KOPA
M-KOPA
Job Description
M-KOPA is looking for a Sales Administrator for Customer Onboarding & Retention to manage the customer journey from Day 5 to Day 90. The role focuses on ensuring new customers successfully transition from activation to consistent payment patterns through dedicated follow-ups and support.
Duties, Roles and Responsibilities
- Calling every new customer at structured touchpoints: Day 5, 10, 15, 30, and 90—confirming device is working, walking through the payment process, and answering questions
- Delivering scripted customer education sessions at Day 10, 15, and 30 milestones, covering device usage, repayment schedules, and what to do if they face difficulties
- Identifying and flagging early distress signals—payment hesitation, confusion, silence, or complaints—before they become defaults
- Tracking and reporting weekly on customers educated, passwords reset, cancellations, unable-to-pay cases, lost or stolen devices, and forgotten passwords
- Holding DSRs accountable for unresolved customer issues beyond Day 5—following up, escalating, and closing gaps
- Conducting structured follow-up with non-engaging agents; surfacing patterns of poor customer handover
- Liaising daily with Cluster Leaders, Regional Managers, Trainers, Collection Agents, and the Contact Centre to resolve field quality gaps
- Escalating repeat issues to the Sales Admin Lead and Head of Sales with evidence and recommendations
- Auditing new customer KYC records within 48 hours of activation—flagging missing, incomplete, or incorrect documentation
- Updating and correcting customer KYC details in the system promptly and accurately
- Chasing DSRs and agents for outstanding documentation and escalating anomalies immediately to Credit & Fraud
- Sharing field KYC quality feedback back to DSRs and team leaders to improve first-time accuracy
- Monitoring all devices sent through retail channels for repair—tracking resolution within SLA and escalating anything stuck beyond 7 days
- Working with Field Collection Agents to support device recovery for customers who have failed to pay
- Maintaining a live device tracker and reporting weekly on devices in repair, recovered, and written off
- Acting as the central coordination point between field staff, trainers, the Contact Centre, Cluster Leaders, Regional Managers, Credit, and Fraud teams on quality of service gaps
- Surfacing and documenting field insights that affect customer repayment and sharing them upward in structured reports
- Publishing weekly reports to the Sales Admin Lead covering: customers educated by cohort, Day 10/30/90 payment rates, KYC completion rate, device repair/recovery pipeline, and escalations raised
- Using data to track what's working and what isn't across assigned customer cohorts—no stone left unturned
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ev. Dr. John W Mulinde is the Founder and Global Overseer of World Trumpet Mission, World Trumpet Mission, an international ministry that promotes transforming revival globally, has been a part of the work of transformation that God has brought about in the nation of Uganda and in nations all over the world. John has been called by the Lord to “Blow the Trumpet” in the nations, calling the church to repentance and preparing the Body of Christ for the day of the Lord’s return. He has been traveling the past few decades, sharing this message throughout the world. John and his wife Sheila have nine children and live in Kampala, Uganda.
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.

.jpg)
.jpeg)







