Retail Manager job at HR Beyond Limits | Apply Now

Accountable for the growth and profitability of their regions.

Improves revenues and return on investment and creates an environment that exceeds client expectations.

Coordinates and supports the team effort in referring leads to offices and other lines of business.

Overall responsibility for the sales growth and operational performance of their KPI in their respective regions.

Responsible for participation in interviewing, hiring, performance evaluation, and disciplinary action for the staff within their assigned branches.

Manages the performance and development of employees within the regions which results in high performance, a team environment and positive employee morale.

Develops market intelligence, communicates and drives the strategic direction and product mix within the market through supporting the DSRs to achieve targets

Manages and enhances client relationships through coaching and mentoring DSRs.

Managing existing customers and recruitment of new customers.

Builds new and expands existing customer relationships through a consultative approach that requires visiting customers in order to understand their business needs with an expected outcome of growing the deposit base of the branches, increasing product utilization and revenue within the market.

Ensures of primary targets by pushing secondary sales together with DSRs in the market and defined market area retail offices comply with all appropriate regulatory

Responsible for sales among other KPIs that support our sales as scheduled on daily weekly monthly quarterly annually plans.

Responsible for development of retail and wholesale lines to ensure the product gets to final consumers.

Ensure system discounts are passed both to wholesale and retail outlets as a way of improving sales growth and target achievements.

Responsible for heading staff meetings and accountable for target achievements

Daily weekly and monthly reporting about the business to the sales manager

Manage the rates which relate to retail operations and new accounts.

Ensures staff complies with all policies, practices and procedures including branch safety and reports all unsafe activities to the Sales Manager and/or Human Resources Management.

Manages the escalation of customer service problems and/or requests as appropriate, proactively seeks answers and/or provides solutions and follows-up to ensure customer needs have been met.

Directs a proactive approach to customer satisfaction and customer retention.

Listens to and fully understands, the internal and external customer’s needs. Interacts in an effective and positive manner with customers and co-workers.

Maintains knowledge and compliance with the company’s Code of Conduct and all policies and procedures.

Any other duties that might be assigned from time to time.