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Job Summary

Job Title:
Reservations Agent
Employer:
Latitude Hotels
Location:
Country:
Uganda
Contract Type:
Full Time
Job Category:
Hospitality jobs
Number of Positions:
1
Deadline:
Friday, 13 June 2025

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About the Organisation

Reservations Agent job at Latitude Hotels | Apply Now

Kampala, Uganda

Latitude 0° is a boutique hotel in Kampala, Uganda, dedicated to providing guests with a luxurious and culturally immersive experience, aiming to blend modern urban Africa with a cosmopolitan twist. Perched atop Makindye Hill, approximately 6 kilometers from the central business district and 45 minutes from Entebbe International Airport, the hotel offers panoramic views of Lake Victoria and the city. Renowned for its stylish design and exceptional service, Latitude 0° has garnered positive reviews from travelers, reflecting its commitment to quality hospitality.

The hotel fosters a work culture that emphasizes creativity, inclusivity, and professional growth, providing employees with opportunities to engage in various aspects of hospitality management and guest relations. With 47 guest rooms and suites, two restaurants, three bars, a spa, gym, swimming pools, and co-working spaces, Latitude 0° has evolved into a multifaceted establishment catering to both leisure and business travelers. Its innovative approach integrates sustainable practices by utilizing recycled and upcycled materials in its décor, supporting local artisans and minimizing environmental impact.

The hotel's reach extends to international guests seeking a unique stay in Kampala, upheld by core values of sustainability, community engagement, and excellence in service. Through corporate social responsibility initiatives, Latitude 0° actively supports local communities and promotes environmental stewardship. For more information, visit their official website: https://www.0.thelatitudehotels.com/.

Are you looking for Hospitality jobs in Uganda 2025 today? then you might be interested in Reservations Agent job at Latitude Hotels

Full Time

Deadline: 

13 Jun 2025

Job Title

Reservations Agent job at Latitude Hotels

Latitude Hotels

Job Description

Job Title: Reservations Agent (Fresher Jobs)

Organisation: Latitude Hotels

Duty Station:  Kampala, Uganda


As a Reservations Agent, you will be the first point of contact for our guests, handling bookings, inquiries, and providing outstanding service to ensure a seamless reservation process. Your attention to detail and hospitality skills will contribute to our reputation for excellence.

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Send a cover letter, CV & supporting documents to 0hr3@thelatitudehotels.com

Deadline: 13th June 2025

Find application details and links on the AfriCareers Jobs Portal:

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  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

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How to Apply

  • Manage guest reservations, modifications, and cancellations efficiently.

  • Respond promptly to booking inquiries via phone, email, and online channels.

  • Coordinate with the Front Office team to ensure smooth check-in/check-out processes.

  • Maintain accurate records of reservations and guest preferences in the PMS.

  • Assist in upselling room categories and promoting hotel amenities.

  • Provide exceptional customer service to resolve any booking-related issues.

Reservations Agent job at Latitude Hotels

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • Experience: 3+ years in hotel reservations or front office operations.

  • Education: Diploma in Hospitality Management or a related field.

  • Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.

  • Soft Skills: Strong communication, organizational, and relationship-building abilities.

  • Attributes: Detail-oriented, proactive, and guest-focused.

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