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About the Organisation
Reservations Agent job at Latitude Hotels | Apply Now
Kampala, Uganda
Latitude 0° is a boutique hotel in Kampala, Uganda, dedicated to providing guests with a luxurious and culturally immersive experience, aiming to blend modern urban Africa with a cosmopolitan twist. Perched atop Makindye Hill, approximately 6 kilometers from the central business district and 45 minutes from Entebbe International Airport, the hotel offers panoramic views of Lake Victoria and the city. Renowned for its stylish design and exceptional service, Latitude 0° has garnered positive reviews from travelers, reflecting its commitment to quality hospitality.
The hotel fosters a work culture that emphasizes creativity, inclusivity, and professional growth, providing employees with opportunities to engage in various aspects of hospitality management and guest relations. With 47 guest rooms and suites, two restaurants, three bars, a spa, gym, swimming pools, and co-working spaces, Latitude 0° has evolved into a multifaceted establishment catering to both leisure and business travelers. Its innovative approach integrates sustainable practices by utilizing recycled and upcycled materials in its décor, supporting local artisans and minimizing environmental impact.
The hotel's reach extends to international guests seeking a unique stay in Kampala, upheld by core values of sustainability, community engagement, and excellence in service. Through corporate social responsibility initiatives, Latitude 0° actively supports local communities and promotes environmental stewardship. For more information, visit their official website: https://www.0.thelatitudehotels.com/.
Are you looking for Hospitality jobs in Uganda 2025 today? then you might be interested in Reservations Agent job at Latitude Hotels
Full Time
Job Title
Reservations Agent job at Latitude Hotels
Latitude Hotels
Job Description
Job Title: Reservations Agent (Fresher Jobs)
Organisation: Latitude Hotels
Duty Station: Kampala, Uganda
As a Reservations Agent, you will be the first point of contact for our guests, handling bookings, inquiries, and providing outstanding service to ensure a seamless reservation process. Your attention to detail and hospitality skills will contribute to our reputation for excellence.
How to Apply
Duties, Roles and Responsibilities
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
Send a cover letter, CV & supporting documents to 0hr3@thelatitudehotels.com
Deadline: 13th June 2025
Manage guest reservations, modifications, and cancellations efficiently.
Respond promptly to booking inquiries via phone, email, and online channels.
Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
Maintain accurate records of reservations and guest preferences in the PMS.
Assist in upselling room categories and promoting hotel amenities.
Provide exceptional customer service to resolve any booking-related issues.
Qualifications, Education and Competencies
Experience: 3+ years in hotel reservations or front office operations.
Education: Diploma in Hospitality Management or a related field.
Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
Soft Skills: Strong communication, organizational, and relationship-building abilities.
Attributes: Detail-oriented, proactive, and guest-focused.

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