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About the Organisation
Latitude 0° is a stylish boutique hotel in Kampala, Uganda, offering a unique blend of hospitality, art, and contemporary luxury. Known for exceptional service and modern elegance, Latitude 0° provides world-class amenities and memorable experiences for guests from around the globe.
Reservations Agent job at Latitude 0° Kampala | Apply Now
Kampala, Uganda
Are you looking for Hospitality jobs in Uganda 2025 today? then you might be interested in Reservations Agent job at Latitude 0° Kampala
Full Time
Deadline:
13 Jun 2025
Job Title
Reservations Agent job at Latitude 0° Kampala
Latitude 0° Kampala
Job Description
As a Reservations Agent at Latitude 0°, you will serve as the first point of contact for guests booking their stay. You will handle reservation inquiries, modifications, and cancellations across multiple communication platforms. You will ensure accurate data entry into the Property Management System (PMS), assist with upselling, and work closely with the Front Office to coordinate seamless check-ins and check-outs. The ideal candidate will be tech-savvy, customer-oriented, and able to maintain poise and professionalism under pressure.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Manage all aspects of guest reservations, including changes and cancellations
Respond to booking inquiries via phone, email, and online platforms
Coordinate with the Front Office to ensure smooth guest arrival and departure
Accurately record bookings and guest preferences in the Property Management System (PMS)
Promote hotel services and upsell room categories and packages
Address and resolve any guest concerns related to reservations
Maintain a professional and welcoming attitude at all times
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education: Diploma or Degree in Hospitality Management or related field
Experience: Minimum of 3 years in hotel reservations or front office operations
Technical Skills: Proficiency in MS Office, PMS, and POS systems
Soft Skills: Excellent verbal and written communication, attention to detail, and organizational ability
Personal Attributes: Proactive, guest-focused, and a team player
