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Relationship Officer job at NCBA Bank | Apply Now
Kampala, Uganda
NCBA Bank is a dynamic financial institution dedicated to empowering individuals and businesses with innovative, customer-centric banking solutions that drive economic progress and financial inclusion. With a mission centered on delivering accessible, efficient financial services, the bank has earned widespread recognition for its strong reputation, commitment to excellence, and strategic agility in evolving markets.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Originating from a rich history of financial innovation, NCBA Bank has continually adapted its business model to integrate cutting-edge technology and robust risk management practices, ensuring a broad reach and sustained market leadership. The bank fosters an inclusive work culture that prioritizes employee growth, diversity, and work-life balance, offering extensive career opportunities and flexible work arrangements that underscore its value proposition.
Grounded in core values such as integrity, accountability, and customer satisfaction, NCBA Bank is also deeply committed to corporate social responsibility, actively engaging in initiatives that promote community development, environmental sustainability, and financial literacy. For more information, visit [Company Website].
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Relationship Officer job at NCBA Bank
Full-time
Deadline:
13 Aug 2024
Relationship Officer job at NCBA Bank
NCBA Bank
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
The purpose of this role is to achieve business growth for Personal Banking by providing quality relationship management to existing customers in assigned branch/territory. This will entail sustaining customer satisfaction so as to retain them thereby generating additional business through cross-sell opportunities.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Business generation through organic growth and increase of product uptake per customer in line with organizational goals
Sustain customer satisfaction and increase retention rates through adhering to set customer service and relationship management standards
Minimization of exposures to and impact of risks assisted with KYC, AML and portfolio maintenance
Competency development to effectively perform Branch Sales Officer tasks
Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment
Providing an interface between the bank and existing customers in order to maintain good customer relations so as to meet the customer needs within the strategic objectives of the Bank.
Credit appraisals and recommendation for existing customers under the various loan products and submit to the appropriate final approval authority within established turnaround time.
Overseeing the relationship management of assigned customers.
Ensuring revenue growth through increased product uptake/cross-selling.
Ensure full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
Manage all aspects of risk, including monitoring of advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the bank.
Monitor closely all unsecured credit facilities and overdrawn accounts assigned to ensure that the accounts are properly conducted to avoid potential loss to the Bank.
Ensure that renewals, extensions and cancellations of existing credit facilities are done before the expiry date.
Ensure that the NCBA bank’s Policies are adhered to at all times when handling different products
Ensure branch performance reports are timely & accurate
Ensure adherence to all KYC & AML processes with regards to new business and that proper documentation is in place
Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses
Ensure all relevant reports are submitted on timely basis
Ensure all fees and commissions due to the bank are collected
Maintained high level customer service standards at all times.
Receive customer enquiries and complaints and log them into CRM at all times as per agreed TAT.
Monitor TAT for transaction processing to maintain a high customer service standards at all times,
Ensure follow up on customer queries and provide feedback promptly at all times.
Keep self-updated on existing and new products, to offer customers informed advise and cross sell appropriately
Ensure no queues by attending to counters at all times
Ensure personal growth by continuous learning/training for self through E-learning, internal & external training activities.
Ensure compliance with the leave policy on block leave and minimum carry-over of leave days for yourself.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Technical skills to effectively perform customer care activities/tasks in a manner that consistently produce high quality of service.
Knowledge of relevant products and service.
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
