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Relationship Manager job at Airtel Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Relationship Manager job at Airtel Uganda
About the Organisation
Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.
The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.
Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.
Job Title
Relationship Manager job at Airtel Uganda
Airtel Uganda
Job Description
The Relationship Manager will be responsible for onboarding new clients and ensuring they understand all necessary procedures, including payment timelines and dunning processes. They will maintain up-to-date contact records, monitor and follow up on queries, and act as a key communication link between Airtel and its corporate clients. The role includes making welcome calls, educating customers about services and systems, and following up on service delivery within defined SLAs. The successful candidate will work cross-functionally with internal teams, provide feedback and reports, and play a role in promoting customer satisfaction and business retention.
Duties, Roles and Responsibilities
Formally communicate onboarding processes to new clients, including payment options and timelines.
Alert clients ahead of dunning activities.
Maintain and update customer contact information.
Escalate and track client issues for timely resolution.
Provide updates on product and service developments.
Strengthen customer experience and drive retention through consistent client engagement.
Conduct welcome calls post service commissioning.
Educate clients on Airtel’s internal processes.
Share leads for potential business with the sales team.
Proactively communicate with clients during service interruptions.
Follow up with internal teams to ensure client SLAs are met in areas like billing and complaints.
Ensure timely resolution of client issues.
Prepare and present Management Information System (MIS) reports.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A Degree in Business Management or a related field.
Minimum of 2 years' experience in customer service, preferably within the telecom industry.
Previous experience working in emerging/developing countries is an added advantage.
Excellent communication and interpersonal skills.
Strong business awareness and customer service acumen.
High personal standards and goal-oriented attitude.
Confident and professional telephone demeanor.
Ability to thrive in a performance-driven organization.
Demonstrated ethics, integrity, and a hands-on approach to problem-solving.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
