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Full-time
Relationship Manager Job at Airtel Uganda
Airtel Uganda
Job Description
Drive Customer Experience through constant engagement with account SPOCs and decision makers in companies that leads to higher retention, creation of more business. opportunities and building an environment that fosters timely payments.
Duties, Roles and Responsibilities
- The role holder is a one point of contact for all customers, responsible for client query request and complaint resolution.
- Ensure formal communication to customers at onboarding on dunning process, dates and payment options.
- Ensure targeted accounts for dunning are alerted formally prior to the activity.
- Maintain a database for client addresses and other contact details to facilitate contact or engagement.
- Ensure timely escalation of queries for resolution.
- Update clients for new developments in the business.
- Drive Customer Experience through constant engagement with account SPOCs and decision makers in companies that leads to higher retention, creation of more business. opportunities and building an environment that fosters timely payments.
- Educate customers on all company processes.
- Share any leads for prospective business with sales team.
- Monitor collection flows and payment pattern clients and draw the line attention manager’s to any observed anomalies.
- Proactively engage customers in case of service interruption due to system failures, non-payment, and system/Network upgrades.
- Provide timely feedback to customers through proper follow-up with cross-functional department to ensure services are provided to customers as per SLAs i.e. billing, activation and complaint resolution.
- Reporting.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All interested candidates are invited to submit their applications online at the link below.
Deadline: 10th April 2026
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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