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About the Organisation
KCB Bank is a leading financial institution in East Africa, committed to providing innovative financial services and products to a diverse range of customers, including the diaspora community. The bank is focused on driving growth through strategic relationships and exceptional service delivery.
Relationship Manager Diaspora Banking job at KCB Bank | Apply Now
Kampala, Uganda
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Are you looking for bank jobs in Uganda 2025 today? then you might be interested in Relationship Manager Diaspora Banking job at KCB Bank
Full Time
Deadline:
20 Mar 2025
Job Title
Relationship Manager Diaspora Banking job at KCB Bank
KCB Bank
Job Description
The Relationship Manager will oversee the growth and development of the diaspora segment, focusing on assets, liabilities, and customer relationship management. This role includes planning and executing marketing campaigns, managing customer relationships, driving product awareness, and ensuring quality service delivery. The Relationship Manager will work to grow the bank's strategic partnerships, analyze market intelligence, and ensure compliance with regulatory standards. Daily responsibilities include onboarding new customers, processing credit applications, resolving customer queries, and promoting the bank’s products to the diaspora community.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Develop and execute a sales plan to grow the diaspora market share in terms of customer base, assets, liabilities, earnings, and product usage.
Maintain and nurture customer relationships to increase retention and wallet share.
Plan and manage marketing campaigns in international markets with high potential.
Develop strategies to retain and grow strategic partnerships within the diaspora market.
Analyze competitor activities and global market trends to create innovative products for diaspora customers.
Ensure quality service delivery to diaspora clients in line with agreed service level agreements.
Promote product awareness through training programs for bank staff and sales teams.
Maintain a quality diaspora portfolio within the acceptable credit risk exposure.
Onboard additional international money transfer services to enhance the customer journey.
Prepare and maintain management and regulatory reports.
Daily responsibilities include account opening, processing credit applications, resolving customer queries, and marketing for new business.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Business Administration or a related field.
No prior work experience required.
Strong communication, customer service, and sales skills.
Ability to manage and grow strategic relationships.
Knowledge of banking products and services for the diaspora community.
