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Regional Sales and Operations Manager – East Africa job at Mukuru | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Marketing and Sales jobs in Kenya 2025 today? then you might be interested in Regional Sales and Operations Manager – East Africa job at Mukuru
About the Organisation
Mukuru is a leading fintech company providing affordable and reliable financial services across Africa. With a mission to transform lives through accessible digital solutions, Mukuru has established a strong footprint across the continent. The company focuses on remittances, digital payments, and mobile financial services to empower underserved communities and support regional economic growth.
Job Title
Regional Sales and Operations Manager – East Africa job at Mukuru
Mukuru
Job Description
The Regional Sales and Operations Manager will be responsible for expanding Mukuru’s presence and impact in East Africa. The role combines high-level strategy, field execution, and people leadership. Key responsibilities include increasing transaction volumes, enhancing operational processes, ensuring compliance with regulations, and managing cross-functional collaborations. The role requires frequent travel across East African markets and is ideal for someone with strong leadership, analytical, and communication skills in a high-growth, fast-paced environment.
Duties, Roles and Responsibilities
Drive transaction growth across branches, agents, and digital channels
Develop and execute customer acquisition and retention strategies
Expand agent and partner networks through activations and business development
Implement territory-specific marketing campaigns and track their ROI
Ensure regulatory and internal compliance standards are consistently met
Supervise cash handling, reconciliations, SLAs, and branch/agent operations
Lead internal audits and implement risk-reduction controls
Manage and mentor a diverse regional team including Sales Leads and Tellers
Foster a high-performance culture driven by KPIs
Collaborate with internal departments (Marketing, Compliance, Finance)
Lead continuous improvement initiatives across operations
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications:
Bachelor’s degree in Business, Marketing, Finance, or related field
Postgraduate qualifications are an added advantage
Experience:
Minimum 6 years in sales, operations, or business development
At least 3 years in a senior leadership role within fintech, banking, or mobile network operations
Experience managing multi-country teams and regional projects
Skills & Competencies:
Strong knowledge of remittances, agent networks, and digital payments
Familiarity with AML/CFT and regional regulatory compliance
Expertise in sales forecasting, budgeting, and ROI analysis
Proficiency in Excel, CRM platforms, and dashboard reporting
Excellent leadership, communication, and problem-solving skills
Multilingual skills (Swahili or French) are a plus
Ability and willingness to travel regularly across East Africa
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
