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Aftersale Service Officer job at Kilimall | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Marketing and Sales jobs in Kenya 2025 today? then you might be interested in Aftersale Service Officer job at Kilimall
About the Organisation
Kilimall is Kenya’s largest online shopping mall, launched in July 2014 with a mission to become Africa’s No.1 e-commerce platform. The company serves a rapidly expanding retail customer base and offers a wide range of products including electronics, clothing, home appliances, health and beauty products, books, and more.
Job Title
Aftersale Service Officer job at Kilimall
Kilimall
Job Description
The Aftersale Service Officer will be responsible for inspecting returned or serviced products for defects and functionality issues. This role involves hands-on testing, basic troubleshooting, and offering responsive technical support to customers. The officer will also be responsible for accurately logging inspection results and service interactions, supporting continuous improvement of Kilimall’s customer service experience. The ideal candidate will have a strong understanding of electronics, problem-solving skills, and a passion for customer service.
Duties, Roles and Responsibilities
Inspect products thoroughly for defects, damage, and functional issues
Test product functionality to ensure alignment with required specifications
Provide technical support and troubleshoot issues for customers
Resolve aftersales issues professionally to ensure customer satisfaction
Record inspection outcomes and customer interactions accurately in the system
Collaborate with other departments to follow up on repair or replacement processes
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor’s Degree in a relevant field
Experience:
Minimum of 1 year in aftersales quality inspection, field service, or a similar role
Skills and Competencies:
Sound understanding of electronics and repair basics
Proficiency in Microsoft Office Suite
Strong problem-solving and troubleshooting skills
Excellent communication skills (verbal and written)
Customer-focused and service-oriented attitude
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates should send their CV and a compelling cover letter to recruitment@kilimall.com with the subject line "Aftersale Service Officer"
Applicants should also include their current and expected salary in the CV.
