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M-KOPA is a pioneering company that empowers households across East Africa by providing affordable access to solar energy, enabling people in off-grid areas to improve their lives through clean, reliable energy. The company has earned recognition for its innovative approach to financial inclusion, offering pay-as-you-go solutions that enable low-income customers to access solar power without upfront costs. M-KOPA has a dynamic work culture that fosters collaboration, diversity, and social impact, offering employees opportunities for growth and a mission-driven environment.
The company has evolved since its inception, leveraging mobile technology to expand its reach and offer energy solutions that go beyond solar, including financing for other essential household products. With operations in multiple countries, M-KOPA has made significant strides in providing solar energy to over a million homes. Its core values of innovation, sustainability, and empowerment are central to its business model, which integrates technology and finance to enhance customer accessibility. M-KOPA also embraces corporate social responsibility, partnering with other organizations to improve the quality of life for underserved communities. For more information, visit their website at https://www.m-kopa.com.
Full-time
Regional Retail Team Lead Job at M-KOPA
M-KOPA
Job Description
The Regional Retail Team Leader provides strategic and operational leadership across all M-KOPA retail outlets within an assigned region. The role is responsible for overseeing inventory management, shop operations, and team performance to drive operational excellence at scale.
Duties, Roles and Responsibilities
Key Duties and Responsibilities:Team Leadership & People Management
- Providing day-to-day leadership and supervision of all Stock Controllers in the region, setting clear performance expectations and holding regular one-on-one and team check-ins
- Driving employee engagement and motivation by recognizing achievements, addressing concerns promptly, and fostering a positive team culture aligned with M-KOPA's values
- Conducting performance reviews, providing constructive feedback, and developing individual development plans for each direct report
- Ensuring adequate staffing coverage across all outlets and managing shift schedules, leave planning, and workload distribution
- Acting as the primary escalation point for people-related issues within the region, working with HR where necessary
- Monitoring regional stock levels, stock ageing reports, and loss trends; taking proactive corrective action to remain within or exceed set targets
- Designing and implementing region-specific stock optimization strategies including demand-based allocation, FIFO enforcement, and reallocation of slow-moving inventory between outlets
- Investigating and resolving all stock discrepancies, losses, or variances reported across the region, ensuring root-cause analysis and preventive measures are documented
- Ensuring all Stock Controllers comply with M-KOPA's Stock Management Policy, including daily stock counts, reconciliation processes, and secure storage standards
- Producing regular stock performance reports for the Retail Operations Manager, highlighting risks, trends, and recommended actions
- Building and maintaining strong working relationships between Stock Controllers and Sales Leaders (Area Sales Managers, Direct Sales Representatives) at each shop/depot
- Coordinating with sales teams on stock allocation to the field, ensuring timely allocation, follow-up on outstanding devices, and adherence to SLAs
- Facilitating joint planning sessions with sales leadership to align stock availability with sales targets and promotional campaigns
- Addressing and mediating any operational conflicts or communication gaps between stock and sales teams at the regional level
- Managing landlord relationships for all outlets in the region, ensuring lease agreements are current, rent is paid on time, and any tenancy issues are proactively addressed to prevent sudden displacement
- Leading shop relocation projects, including identifying potential new locations using the existing site selection checklist, conducting feasibility assessments, and coordinating the physical move
- Ensuring all shops and depots are branded according to M-KOPA's visual identity standards, with signage, displays, and layouts consistently maintained
- Conducting periodic shop audits to verify cleanliness, organization, security of stock storage areas, and overall compliance with outlet management standards
- Work Tools Management
- Maintaining a regional work tools register, tracking the assignment, condition, and replacement status of all tools issued to Stock Controllers
- Coordinating timely repair or replacement of faulty tools through appropriate internal channels, ensuring zero downtime due to tool unavailability
- Enforcing the M-KOPA Work Tool Management Policy, including proper handling, return protocols, and accountability for lost or damaged tools
- Delivering onboarding training for new Stock Controllers covering all existing SOPs, systems, and M-KOPA processes
- Cascading training on new or updated SOPs and policies to the entire regional team within agreed timelines, ensuring comprehension and adoption
- Conducting periodic refresher training sessions and knowledge assessments to ensure sustained SOP compliance across all outlets
- Identifying skill gaps within the team and recommending or facilitating targeted training interventions
- Providing regular operational updates and performance reports to the Retail Operations Manager, covering stock health, team performance, outlet status, and risk areas
- Escalating all stock-related concerns following established SOPs and escalation matrix, ensuring appropriate stakeholders are engaged in a timely manner
- Serving as the regional point of contact for cross-functional teams including warehouse, audit, quality, customer service, and finance
- Ensuring that all regional incidents, decisions, and actions are properly documented and communicated
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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