Related Jobs
%20(1).jpg)
Related Jobs
Related Jobs
Share this Job
Full-time
Merchant and Card Support Officer Job at KCB Bank Uganda
KCB Bank Uganda
Job Description
The Merchant and Card Support Officer is responsible for the configuration and maintenance of merchant POS machines and e-commerce setups at KCB Bank Uganda. The role involves providing technical support to branch digital officers, managing card stock levels, and driving product uptake for cards and merchant services. The officer ensures all operations align with bank policies and regulatory guidelines.
Duties, Roles and Responsibilities
- Creation and configuration of merchant POS machines and set of e-commerce merchants.
- Support the Branch Digital Channels officers in the field through troubleshooting and escalating any concerns regarding the merchant system.
- Receive, review, enroll, onboard, and maintain E-commerce and POS merchants in the system.
- Repair and replace any faulty POS machines in circulation.
- Injection and installation of POS machines with updated software and conducting tests on the functionality of the machine before issuing them out.
- Handling all queries, escalations, and feedback mechanisms for issues to and from the different departments and teams in the Bank regarding merchants and card business.
- Monitor and follow up to ensure the connection gateway and access point name (APN) network is functional as expected.
- Ensure adherence to bank policies, procedures, BOU regulations and guidelines.
- Project support on any development in the card and merchant space.
- Card stock management in the bank network through ensuring that all the branches have enough stock and that the central card store is within the required stock levels.
- Vendor management through ensuring timely payments are made to vendors and any concerns are addressed.
- Develop, implement, and enforce merchant and card Operations policies, processes, and procedures.
- Drive product uptake of credit cards, debit cards and Merchant business through coming up with activity initiatives for key the channels in the unit.
- Develop Standard Operating Procedures to guide the running of the merchant and card business.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.

.jpg)
.jpeg)







