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Job Summary

Job Title:
Merchant and Card Support Officer
Employer:
KCB Bank Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:
Thursday, 21 May 2026

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KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda. The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy. KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers. Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment.

Full-time

Deadline: 

21 May 2026

Merchant and Card Support Officer Job at KCB Bank Uganda

KCB Bank Uganda

Job Description

The Merchant and Card Support Officer is responsible for the configuration and maintenance of merchant POS machines and e-commerce setups at KCB Bank Uganda. The role involves providing technical support to branch digital officers, managing card stock levels, and driving product uptake for cards and merchant services. The officer ensures all operations align with bank policies and regulatory guidelines.

Duties, Roles and Responsibilities

Key Duties and Responsibilities:
  • Creation and configuration of merchant POS machines and set of e-commerce merchants.
  • Support the Branch Digital Channels officers in the field through troubleshooting and escalating any concerns regarding the merchant system.
  • Receive, review, enroll, onboard, and maintain E-commerce and POS merchants in the system.
  • Repair and replace any faulty POS machines in circulation.
  • Injection and installation of POS machines with updated software and conducting tests on the functionality of the machine before issuing them out.
  • Handling all queries, escalations, and feedback mechanisms for issues to and from the different departments and teams in the Bank regarding merchants and card business.
  • Monitor and follow up to ensure the connection gateway and access point name (APN) network is functional as expected.
  • Ensure adherence to bank policies, procedures, BOU regulations and guidelines.
  • Project support on any development in the card and merchant space.
  • Card stock management in the bank network through ensuring that all the branches have enough stock and that the central card store is within the required stock levels.
  • Vendor management through ensuring timely payments are made to vendors and any concerns are addressed.
  • Develop, implement, and enforce merchant and card Operations policies, processes, and procedures.
  • Drive product uptake of credit cards, debit cards and Merchant business through coming up with activity initiatives for key the channels in the unit.
  • Develop Standard Operating Procedures to guide the running of the merchant and card business.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Merchant and Card Support Officer Job at KCB Bank Uganda

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