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Recovery Call Centre Agent job at Tugende | Apply Now
Kampala, Uganda
Full Time
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Recovery Call Centre Agent job at Tugende
About the Organisation
Tugende is a pioneering social enterprise committed to empowering micro-entrepreneurs across Africa through asset financing, financial education, and support services that enable long-term ownership and economic independence. Founded in 2012 in Uganda, Tugende has earned widespread recognition for its innovative lease-to-own model, particularly among motorcycle taxi (boda boda) riders, and has since expanded to serve clients in diverse sectors including agriculture and small business. The company is celebrated for its positive impact, client-centered approach, and integrity-driven operations, winning numerous accolades for advancing financial inclusion.
Tugende fosters a dynamic and inclusive work culture that values purpose, professional development, and collaborative innovation, offering meaningful job opportunities with flexible arrangements that support employee well-being and growth. With a rapidly growing presence in Uganda and Kenya, and ambitions for broader regional expansion, Tugende leverages digital tools and data-driven insights to scale its reach while maintaining personalized client relationships. Anchored in core values of empowerment, trust, innovation, and resilience, Tugende integrates CSR through community engagement, road safety training, and environmental sustainability initiatives. Learn more at www.tugende.com.
Job Title
Recovery Call Centre Agent job at Tugende
Tugende
Job Description
Based at the Tugende Head Office in Kampala and reporting to the Credit Policy Implementation Lead, the Recovery Call Centre Agent will handle a wide range of debt recovery responsibilities. These include direct contact with clients regarding overdue payments, negotiating terms, maintaining accurate records of communication and payments, and ensuring compliance with relevant policies and regulations. The agent will also support field recovery teams and external bailiffs in asset recovery operations and help implement strategies to improve recovery performance.
Duties, Roles and Responsibilities
Monitor and manage assigned accounts to identify overdue payments.
Initiate contact with clients via phone, email, or mail to discuss overdue accounts.
Negotiate repayment plans and schedules to recover outstanding debts.
Facilitate payment processing and maintain accurate account updates.
Maintain comprehensive records of all collections activities and communications.
Prepare regular reports on outstanding debts, performance, and collection activities.
Ensure compliance with company policies and legal regulations.
Collaborate with underwriting and other internal departments to resolve issues.
Provide professional and empathetic customer service to clients.
Coordinate with field recovery teams and bailiffs for asset impoundment when necessary.
Monitor and escalate non-compliance or delays in field recovery execution.
Recommend improvements in collections processes and strategies.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Required:
Minimum of 2 years of experience in debt recovery, credit control, or related roles.
Excellent communication and negotiation skills.
Knowledge of debt recovery regulations and best practices.
Proficiency in MS Office or similar tools.
Strong organizational and detail-orientation skills.
Ability to remain professional in sensitive situations.
Ability to work under pressure and meet performance targets.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply please click the “Apply” button below.
