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Professionalized Services Manager job at Water Mission (WM) | Apply Now
Kampala, Uganda
Full Time
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Professionalized Services Manager job at Water Mission (WM)
About the Organisation
Water Mission is a nonprofit Christian engineering organization dedicated to designing, building, and implementing safe water, sanitation, and hygiene solutions for people in developing countries and disaster areas, driven by its mission to honor God by developing, restoring, and preserving safe water access for all. Founded in 2001, Water Mission has earned global recognition for combining faith-based compassion with innovative engineering to address the world’s water crisis, impacting over 8 million people in more than 60 countries.
The organization fosters a mission-driven work culture that emphasizes servant leadership, technical excellence, and teamwork, offering fulfilling career opportunities with flexible arrangements for professionals passionate about humanitarian impact. Water Mission continues to evolve through its evidence-based and scalable business model, integrating solar-powered technologies and data monitoring systems to ensure sustainability and community empowerment.
With a growing team of engineers, health professionals, and community workers across regional offices in Africa, Latin America, and Asia, Water Mission holds fast to its core values of love, excellence, integrity, and stewardship. The organization also champions corporate social responsibility through disaster response, education programs, and partnerships with local and global stakeholders. For more information, visit www.watermission.org.
Job Title
Professionalized Services Manager job at Water Mission (WM)
Water Mission (WM)
Job Description
Job Title: Professionalized Services Manager
Organisation: Water Mission (WM)
Duty Station: Kampala, Uganda
Status: Full Time-Fixed Term Contract
Under the direction of the Water Mission Uganda (WMU) Country Program Director in coordination with the Director of Professionalized Services in Water Mission headquarters, the Professionalized Services Manager (PSM) will be responsible for organizing, leading, and managing the development of professionalized services within WMU with a goal to ensure sustainability and continued transformation in communities where safe water projects are implemented. Initially, the PSM will organize WMU’s existing strategies for sustainability, including our Rural Water Cooperative (RWC) which provides a platform to remain engaged with communities to help ensure that safe water solutions continue to reliably operate in accordance with Water Mission’s values and standards. The PSM will be responsible to review, understand, and communicate applicable regulatory requirements within WMU and to engage with Government of Uganda officials to meet Water Mission objectives, initially in relation to RWC, while maximizing impact through Validated Impact Income including Carbon Credits and UPTIME. The successful candidate will play a key role in operationalizing the Assetas data and asset management system. Additionally, the PSM will provide a key role in the development of additional models of professionalized services such as coordinating with a privatized water utility in the country and helping to ensure it is operating effectively. While based in Jinja, this position will require regular travel to areas of implemented safe water projects, including but not limited to Luuka District. Success in this role will be measured by return on investment (ROI) and the achievement of sustainability of the implemented safe water projects and impact goals, including meeting WMU program
Duties, Roles and Responsibilities
General responsibilities
Maintain a strong Christian witness and model servant leadership to colleagues, partners, the communities we serve, and the public.
Engage and participate in prayer before and after team meetings.
Lead and participate in biblically based staff devotions.
Key Responsibilities
Assess current WASH service provision, with a particular focus on RWC, and identify opportunities for improvement.
Develop and implement strategies to maximize UPTIME, ensure Carbon Credit reporting requirements are realized, and enhance overall service quality.
Enhance collaboration between RWC requirements and Water Mission staff to exchange information and share experiences to address challenges quickly and optimize service delivery.
Analyze the country program structure to identify opportunities for future build-up of the team to meet the country program KPI targets.
Use ROI analysis for decision-making to achieve the impact goals.
Help lead the operationalization of Assetas management system, customized to the country program’s unique needs.
Ensure proper training and capacity building for staff involved in asset management activities.
Engage in developing innovative models of professionalized services tailored to the country program.
Support the operation of the Water Utility entity.
Develop and implement capacity-building programs and training workshops to enhance the skills and knowledge of utility management.
Monitor key performance indicators (KPIs) and benchmarks to assess the effectiveness of revenue generation strategies and identify areas for improvement of the established utilities.
Prepare comprehensive reports and presentations documenting outcomes of the projects and utilities, lessons learned, and best practices to inform stakeholders.
Build relationships with other key stakeholders, including Government of Uganda at all levels, NGOs, and others that support achieving desired objectives.
Help build and manage required key capacities including water system operators and professionalized services focused staff.
Key Performance Indicators (KPIs) targets.
Our Culture: As a key leader in Water Mission, the PSM is responsible for leading staff in developing a biblical worldview culture that leads to God-honoring excellence in all work and reinforces the following: providing accurate data, empowering staff to have the skills and mindset needed to acknowledge mistakes or problems as opportunities to find appropriate solutions, and empowering staff to consistently work for excellence in solutions that are consistent with Water Mission’s mission, vision, values, and standards.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Ministry Alignment
Alignment with Water Mission’s Statement of Faith and commitment to the mission and values of Water Mission.
Personal growing relationship with Jesus Christ.
Education Qualification and Experience
This role requires strong leadership abilities, technical expertise in WASH, and a passion for serving communities in need.
Bachelor’s degree in civil engineering, Environmental Engineering, Water Resources Management, or a related field. A master’s degree in business administration (MBA) and/or in Civil and Environmental Engineering is an added advantage
A minimum of four years of experience in the WASH sector.
Proven track record of driving results, achieving targets, and managing WASH projects in a dynamic and challenging environment.
Strong analytical skills with the ability to interpret market trends, financial data, and operational metrics to inform decision-makers.
Excellent communication, fluent in English, negotiation, and stakeholder management skills.
Commitment to promoting project sustainability and innovation in the WASH sector.
Proficiency in Microsoft Office Suite and similar applications
This is an exciting opportunity for a dynamic and results-driven professional to significantly impact the WASH sector by enhancing service provision, maximizing impact income, and promoting sustainable practices. If you are passionate about driving positive change and possess the skills and experience required for this role, we encourage you to apply.
How to Apply
All candidates should apply online at the APPLY Button below. Applications must include a cover letter, curriculum vitae, copies of academic certificates, Testimonials, and contacts of three traceable referees.
Deadline: 20th June 2025
