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About the Organisation
Product Customer Support Manager job at Ecobank Uganda | Apply Now
Kampala, Uganda
Ecobank Uganda is a bank in Uganda that operates as a commercial bank under a license granted by the Bank of Uganda, the central bank and national banking regulator. It is a leading financial institution dedicated to delivering innovative banking solutions and fostering economic growth with a mission to provide accessible, secure, and customer-focused services that empower communities and businesses.
Renowned for its strong reputation and regional recognition, the bank has built a legacy of excellence and resilience, continuously evolving its business model through the integration of advanced digital technologies and tailored financial products.
With a rich history marked by strategic expansion and adaptive leadership, Ecobank Uganda offers a dynamic work culture that values diversity, professional growth, and work-life balance, providing a wide range of career opportunities and flexible work arrangements designed to attract and retain top talent.
Guided by core values of integrity, innovation, and customer-centricity, the institution is committed to corporate social responsibility by actively supporting community development, financial literacy programs, and environmental sustainability initiatives. For more information, visit [Company Website
Are you looking for Banking jobs in Uganda 2025 today? then you might be interested in Product Customer Support Manager job at Ecobank Uganda
Full Time
Deadline:
22 Aug 2025
Job Title
Product Customer Support Manager job at Ecobank Uganda
Ecobank Uganda
Job Description
Position Title: Product Customer Support Manager
Company: Ecobank Uganda
Location: Uganda
Job ID: 1040
Office Location: Plot 4, Parliament Avenue, Uganda
Posting Date: 14 August 2025
Application Deadline: 21 August 2025, 20:00 EAT
Schedule: Full-Time
Degree Level: Bachelor’s Degree
Languages: Fluency in English required; French is an added advantage
Job Summary
We are seeking a results-driven Product Customer Support Manager to oversee client onboarding, support, and optimization of electronic banking channels. The successful candidate will act as a key liaison between clients and internal teams, ensuring efficient channel implementation, customer satisfaction, and compliance.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Join Us
If you’re passionate about delivering exceptional client experiences through digital channels and thrive in a collaborative, fast-paced environment—apply now to be part of a forward-thinking team.
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How to Apply
Channel Development & Implementation:Lead needs assessments, develop business cases, and coordinate with cross-functional teams to implement new and enhance existing digital channels.
Client Onboarding & Support:Manage seamless onboarding, training, and client migrations to digital banking platforms.
Technical Support:Provide first-level support for electronic banking applications and resolve client-related technical issues promptly.
Stakeholder Engagement:Work closely with Sales, IT, Operations, Legal, and Compliance to ensure effective delivery and maintenance of digital solutions.
Customer Satisfaction:Proactively manage client experience and access metrics, ensuring service excellence.
Sales & Marketing Support:Assist in the creation of proposals, marketing plans, and support cross-selling initiatives.
Risk & Compliance:Ensure adherence to internal controls, risk policies, and regulatory requirements across all client access channels.
Performance Monitoring:Track usage statistics, analyze financial performance, and evaluate channel implementation success.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications
Bachelor’s degree in Engineering, Business, Computing, Economics, or Marketing
Master’s degree/MBA or professional certifications (e.g., PMP, ITIL) are a strong advantage
Experience
3–6 years in product development, management, or digital banking
Hands-on experience with treasury services, cash management, or electronic banking platforms
Skills & Competencies
Excellent project management and interpersonal skills
Strong analytical, strategic thinking, and planning abilities
High level of commercial acumen and attention to detail
Ability to perform under pressure and meet tight deadlines
Exceptional communication, presentation, and relationship management skills
Attitude
Proactive, solutions-driven mindset
Adaptable, team-oriented, and capable of leading initiatives
Willingness to travel extensively when required
