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Full-time
Head of Retail Payments Job at NCBA Bank Uganda
NCBA Bank Uganda
Job Description
The Head of Payments provides strategic leadership and direction for the Bank’s integrated payments ecosystem, encompassing merchant acquiring, card issuance and acceptance, e-commerce, agency banking, mobile banking, billers, and tills. The role is tasked with driving innovation, operational efficiency, and revenue growth across all payment channels, positioning the Bank as a market leader in digital and omnichannel financial services. The incumbent will develop and execute forward-looking strategies that enhance customer value propositions, leverage emerging technologies, strengthen ecosystem partnerships, ensure regulatory compliance, and deliver sustainable competitive advantage in a rapidly evolving payments landscape.
Duties, Roles and Responsibilities
- Develop and implement the bank’s retail payments strategy across all digital and physical payment channels.
- Oversee operations related to card issuance, merchant acquiring, e-commerce payments, agency banking, and mobile banking services.
- Drive innovation in digital payments by leveraging emerging technologies and fintech partnerships.
- Identify new revenue opportunities within the payments ecosystem.
- Strengthen relationships with merchants, partners, and payment service providers.
- Ensure compliance with regulatory standards and internal risk management policies.
- Monitor performance of payment channels and implement improvements to enhance customer experience.
- Lead and mentor teams responsible for payment products and services.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the link below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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