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About the Organisation
KCB Bank Uganda is a subsidiary of KCB Group, a leading banking institution in East Africa. The bank provides a wide range of financial services including personal banking, corporate banking, SME banking, and digital financial solutions. With a strong commitment to customer service, innovation, and financial inclusion, KCB Bank Uganda continuously works to empower individuals and businesses through accessible and inclusive banking services.
Personal Banker job at KCB Bank Uganda | Apply Now
Uganda
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Personal Banker job at KCB Bank Uganda
Full Time
Deadline:
15 Aug 2025
Job Title
Personal Banker job at KCB Bank Uganda
KCB Bank Uganda
Job Description
The Personal Banker will be responsible for creating and managing customer relationships to drive portfolio growth and minimize client attrition. The role requires proactive sourcing of new business opportunities in collaboration with the sales team, ensuring full compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) policies, cross-selling a variety of bank products and services, managing loan applications, and providing timely customer service. The successful candidate will also generate reports, monitor account performance, and ensure resolution of customer complaints in a professional manner.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Develop and manage client relationships and personal banking portfolios.
Identify and source new personal banking business opportunities.
Adhere to KYC and AML policies and procedures.
Cross-sell bank products including loans, deposits, and digital banking services.
Initiate and process personal loan applications with sound underwriting practices.
Prepare and submit periodic performance and compliance reports.
Conduct sales calls and collect market intelligence.
Monitor account activity including overdrawn, inactive, dormant, and zero-balance accounts.
Address and resolve customer complaints promptly and update the complaints register.
Manage daily branch budget and portfolio performance.
Ensure proper risk profiling of clients.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum Requirements:
Bachelor’s Degree in Business Administration, Banking, Finance, or a related field.
At least 2 years of experience in sales or customer relationship management, preferably in the banking or financial services sector.
Key Competencies:
Strong interpersonal and communication skills.
Sales and marketing acumen.
Analytical thinking and problem-solving.
Knowledge of banking products and procedures.
High level of integrity and professionalism.
Strong understanding of financial compliance and risk management.
