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Job Summary

Job Title:
People Operations Associate
Employer:
Numida
Location:
Kampala
Country:
Uganda
Contract Type:
Remote
Job Category:
Number of Positions:
Deadline:

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Numida uses proprietary credit models and tech-enabled underwriting processes to provide unsecured working capital loans to African micro and small businesses. Instead of borrowing from informal lenders or family, business owners download the Numida app, apply in minutes, and receive capital within a day. There are 20 million of these businesses in Africa, representing a $5 billion market opportunity, and traditional microfinance is failing them. We have figured out how to score and disburse unsecured loans to cash-based businesses that have no digital transaction history, with excellent collection rates. Within 10 years, we anticipate enabling at least 1 million small business owners on the continent to achieve their dreams. We are backed by world-class investors such as Serena Ventures, Onafrig, Breega, and 4Di Capital.

Remote

People Operations Associate Job at Numida

Numida

Job Description

We are seeking a motivated and detailed oriented People Operations Associate who will own end-to-end HR processes and serve as a trusted advisor to managers and employees. He/She will drive process improvements, ensure compliance, and deliver data-driven insights to enhance the employee experience. This role requires a combination of operational excellence, strategic thinking, and a passion for building a people-centered culture.

Duties, Roles and Responsibilities

  • Own and optimize HR workflows, ensuring efficiency, accuracy, and compliance across HRIS and documentation systems.
  • Track and report on HR metrics (turnover, headcount, leave utilization) and provide actionable insights.
  • Support payroll and benefits administration, monitor market trends, and assist in compensation benchmarking.
  • Lead onboarding and orientation programs to ensure a smooth and engaging experience for new hires.
  • Maintain confidentiality while handling complex employee relations matters (e.g., misconduct, disputes, dismissals).
  • Conduct employee surveys, analyze feedback, and recommend actions to improve engagement, satisfaction, and retention.
  • Lead full-cycle recruitment for mid to senior-level roles, including job descriptions, postings, and offer letters.
  • Support performance management, career planning, and learning & development programs.
  • Coordinate performance review cycles and lead OKR audits.
  • Acts as a trusted HR business partner to team leads, providing guidance on people management and team development.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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People Operations Associate Job at Numida

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