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About the Organisation
Passenger Services Agent job at Uganda Airlines | Apply Now
Entebbe International Airport, Kampala Road, Entebbe, Uganda
Uganda Airlines is the national carrier of Uganda, with the mission to provide world-class air travel services that connect Uganda to the world while contributing to the economic development of the country. Since its revival in 2019 after a long hiatus, Uganda Airlines has earned recognition for its commitment to delivering quality, reliable, and affordable air travel within East Africa and beyond. Known for its professionalism and commitment to excellence, Uganda Airlines offers an inclusive and dynamic work environment, focusing on innovation, customer service, and employee development. The airline provides various job opportunities across a wide range of roles and is dedicated to fostering a culture of safety, integrity, and teamwork. W
ith a history rooted in the 1970s, Uganda Airlines has undergone significant transformation, becoming a modern and efficient operator with a fleet that includes state-of-the-art aircraft. The company’s business model combines passenger transport with cargo services, ensuring a comprehensive solution for its customers. While still growing, Uganda Airlines has an expanding reach, connecting Uganda to key global markets and enhancing tourism and trade. Its core values include safety, reliability, customer satisfaction, and sustainability, and it has a strong commitment to corporate social responsibility, particularly in promoting local communities and supporting environmental sustainability. For more information, visit www.ugandaairlines.com.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Passenger Services Agent job at Uganda Airlines
Full Time
Deadline:
27 Jun 2025
Job Title
Passenger Services Agent job at Uganda Airlines
Uganda Airlines
Job Description
Job Title: Passenger Services Agent (Fresher Diploma Customer Service Jobs)
Organisation: Uganda Airlines
Duty Station: Entebbe International Airport, Uganda
Reports to: Designated Supervisor
The Passenger Service Agent is responsible for delivering exceptional service to passengers at various touchpoints, ensuring a seamless and positive travel experience. This role involves assisting passengers with check-in, baggage handling, and addressing inquiries or concerns promptly and professionally.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join Uganda Airlines in this capacity should apply online at the APPLY Button below.
Deadline: 27th June 2025 by 5:00pm
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Assist passengers with check-in procedures, including verifying travel documents and issuing boarding passes.
Provide information about flight schedules, delays, cancellations, and baggage policies.
Handle passenger inquiries and resolve complaints in a courteous and efficient manner.
Manage baggage check-in, ensuring proper tagging and compliance with weight restrictions.
Assist passengers with special needs, such as unaccompanied minors, elderly travelers, or those requiring wheelchair assistance.
Coordinate with other airline staff to ensure smooth boarding processes.
Monitor and report any irregularities or issues to the appropriate departments.
Maintain up-to-date knowledge of airline policies, procedures, and services.
Promote additional services and products to passengers, enhancing their travel experience.
Always ensure compliance with safety and security regulations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A minimum high school diploma: a bachelor’s degree in a related field is advantageous.
At least 1 year of experience in passenger service, preferably in the airline or hospitality industry.
Proficiency in using computer systems and airline reservation software.
Strong communication and interpersonal skills.
Ability to handle stressful situations and resolve conflicts effectively.
Attention to detail and organizational skills.
Knowledge of airline safety and security procedures.
Key Competencies:
Passenger-focused with a commitment to providing excellent service.
Adaptability and flexibility in a dynamic work environment.
Problem-solving skills and the ability to think quickly on your feet.
Team player with the ability to work collaboratively with colleagues.
Professional demeanor and appearance.
Fluency in English; proficiency in additional languages is a plus.
