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Infrastructure Management:

• Oversee the installation, configuration, and maintenance of network, server, and storage systems.

Operations & Reliability:

• Ensure high availability (24×7) through monitoring, proactive maintenance, and managing major incident responses.

Team Leadership:

• Mentor, manage, and develop IT staff, setting performance goals.

Security & Compliance:

• Implement cybersecurity measures in coordination with Cyber Security Lead, maintain compliance (e.g., ISO 27001), and manage backup/DR plans.

Budget & Vendor Management:

• Manage IT infrastructure budgets, procurement, and manage vendor SLAs.

Strategy & Innovation:

• Drive on-prem infrastructure modernization, cloud strategy, and automation initiatives.

System Management:

• Oversee the installation, configuration, and maintenance of critical IT assets, including servers, networks, storage, and cloud platforms (AWS, Azure, etc.).

Service Reliability:

• Ensure maximum system uptime through proactive monitoring, incident response, and performance tuning.

Leadership & Mentorship:

• Lead and develop the team of IT professionals, providing technical guidance, setting performance goals, and fostering a collaborative culture.

Project Management:

• Direct infrastructure projects from inception to completion, such as cloud migrations, network upgrades, or data center consolidations.
• Completing infrastructure transformations on time and within budget.

Security & Compliance:

• Implement cybersecurity measures, manage backups, and maintain tested disaster recovery (DR).
• Success of backup integrity tests and the remediation of discovered vulnerabilities

Vendor & Budgeting:

• Manage relationships with technology vendors, negotiate service-level agreements (SLAs), and oversee the annual IT operations budget.

Process Improvement:

• Drive operational efficiency through automation (e.g., scripting, Infrastructure-as-Code) and the adoption of ITIL best practices.

System Availability:

• Maintaining agreed-upon uptime percentages (e.g., “three nines” or 99.9%).

Incident Resolution Time:

• Speed and effectiveness of restoring services during outages.

Documentation:

• Maintain IT OPS procedures, and related documents.
• Any other system requirements/task as requested, assigned and agreed.