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About the Organisation
ASA Microfinance Uganda Ltd (ASA Uganda) is a for-profit, non-deposit taking Microfinance Institution, operating as a microfinance company and regulated by the Uganda Microfinance Regulatory Authority (UMRA). ASA Microfinance Uganda Ltd is also a member of the Association of Microfinance Institutions of Uganda (AMFIU). ASA Uganda commenced operations in 2013. ASA Uganda is a subsidiary of ASA International, one of the world’s largest international microfinance institutions globally and operates in 13 countries in Africa and Asia. The company was listed in the premium segment on the London Stock Exchange in July ’2018.
Operations Officer job at ASA Microfinance Uganda Ltd | Apply Now
Kampala, Uganda
ASA Microfinance Uganda Ltd is a leading financial institution committed to providing affordable and accessible microfinance services to low-income individuals and communities in Uganda, with a focus on empowering women entrepreneurs and supporting their economic growth. Recognized for its reliable and customer-centric approach, ASA Microfinance has built a strong reputation for delivering impactful financial solutions and fostering financial inclusion.
The company maintains a supportive and inclusive work culture, offering employees opportunities for professional growth and a sense of purpose in contributing to community development. With its extensive network across Uganda, ASA Microfinance continues to expand its reach, providing loans, savings products, and financial education to underserved populations. Over the years, ASA Microfinance Uganda has evolved from a small-scale initiative to a robust institution, leveraging innovative approaches and technology to enhance its services and client experience. Its business model is built on sustainability, enabling clients to access tailored financial services that support their growth.
The company's core values include integrity, customer focus, transparency, and social responsibility. ASA Microfinance is also deeply involved in corporate social responsibility (CSR) activities, focusing on promoting financial literacy, supporting women empowerment, and contributing to community development. For more information, visit their website at www.asamicrofinanceug.com.
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Operations Officer job at ASA Microfinance Uganda Ltd
Full Time
Deadline:
24 Dec 2024
Job Title
Operations Officer job at ASA Microfinance Uganda Ltd
ASA Microfinance Uganda Ltd
Job Description
Job Title: Operations Officer
Organisation: ASA Microfinance Uganda Ltd (ASA Uganda)
Duty Station: Kampala, Uganda
Reports to: Head of Operations
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Applicants who meet the above requirements can send their applications, Curriculum Vitae, copies of relevant academic and professional qualifications, contact details for three (03) professional referees and a day-time telephone number, to the address below:
The Head Human Resource & Administration,
ASA Microfinance (U) Ltd,
Plot 5195 Buye- Kigowa, Ntinda,
P.O. Box 245, Ntinda
Kampala, Uganda
Email to: recruitment@asauganda.com
Deadline: Tuesday, 24th December, 2024, at 5:00 pm
NB: ASA Microfinance (U) Ltd is an equal opportunity employer and aims to attract and select a diverse workforce, ensuring equal opportunity to everyone, irrespective of race, age, gender, class, ethnicity, disability, location, and religion.
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How to Apply
Supervision of all Regional Managers, Area managers and branch managers
Set KPIs and budgets for all regions, areas and branches.
Oversee day-to-day branch operations.
Deliver and achieve operational targets as per KPIs and budget.
Develops and executes strategies to increase business sales and profits.
Researching market trends and opportunities, data analysis.
Develop a good marketing plan for the company’s products and business.
Liaison with other service providers, creating new business opportunities.
identifying methods to increase productivity and company operations.
Building a sound relationship with company business partners, vendors and customers.
Making reports, reports collection and consolidation
Making monthly summary of the relocated branches.
Analyze client or customer feedback to improve the business plan.
Maintain and optimize operational costs
Routine monitoring and visits to branches
Develop a best practice framework bench marked from competitors
Ensure client satisfaction based on customer surveys
Ensure staff satisfaction based on employee surveys
Manage both staff and client churn rate at acceptable levels
Other duties assigned.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A Bachelor’s Degree in Business Administration, Operations Management, or a related field. A Master’s degree in a relevant field is an added advantage.
8 years proven experience as an Operations officer in a similar role in a microfinance sector
Strong knowledge of organizational effectiveness and operations management
Familiarity with business and financial principles
Excellent communication and leadership skills
Strong problem-solving ability
Experience with budget and financial management
Interpersonal skills and proficiency in MS Office applications
