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Full-time
Operations Associate Job at Little App Uganda
Little App Uganda
Job Description
We are looking for a talented professional responsible for implementing operational best practices and being hands-on in executing online driver operational processes. The Operations Associate will be reporting directly to the Country Manager and closely collaborating with the Regional Head of Operations to grow driver portfolio and retail market.
Duties, Roles and Responsibilities
- Manage the entire driver lifecycle: acquisition, onboarding, compliance, performance, retention, and engagement.
- Implement data-driven supply strategies to ensure consistent driver availability and responsiveness to demand.
- Oversee daily ride operations to maintain optimal service levels and customer satisfaction
- Ensure compliance with local transport regulations and company standards.
- Periodically undertake market intelligence and competition analysis and propose areas of improvement and adjustment to major parameters of the business, including competitive pricing and campaigns
- Collaborate with cross-functional teams (tech, product, and customer support) to enhance app performance and resolve operational issues.
- Develop and execute operational strategies aligned with business goals to drive efficiency, profitability for the retail business, and service quality.
- Analyze operational metrics and trip data to identify areas for process improvement.
- Provide analysis for client and driver campaign engagement, to reduce churn and improve loyalty
- Roll out city-specific initiatives in coordination with marketing and partnerships teams.
- Strengthen driver-partner relationships through engagement, feedback sessions, and prompt issue resolution.
- Source and establish partnerships to ensure that the driver-partner and riders get extra benefits on using the platform and building a better relationship with stakeholders, riders, and driver-partner engagements
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should send their CV to casper.njoga@little.africa
Deadline: 18th March 2026
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