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Job Summary

Job Title:
Operation Support Specialist
Employer:
Danish Refugee Council
Location:
Kampala
Country:
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:

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The Danish Refugee Council (DRC) is a leading international humanitarian NGO that provides direct assistance and protection to refugees and internally displaced persons worldwide. Founded in 1956, it operates in over 40 countries, offering emergency aid, reconstruction support, and long-term sustainable solutions to conflict-affected populations.

Full-time

Operation Support Specialist Job at Danish Refugee Council

Danish Refugee Council

Job Description

The Operation Support Specialist will be responsible for providing integrated technical and operational support to the local partner organization across Supply Chain, Finance, and Human Resources functions. He/she will ensure compliance with donor and organizational policies while strengthening systems, processes, and capacity to enable efficient and accountable program delivery.

Duties, Roles and Responsibilities

Key Duties and Responsibilities:Partnership Support & Capacity Strengthening
  • Provide technical support to partner staff across Finance, Supply Chain, HR, and Administration.
  • Support partners in establishing and maintaining effective operational systems and procedures.
  • Build capacity of partner staff through training, mentorship, and on-the-job support.
  • Ensure alignment of partner operations with donor and organizational requirements.
Finance Support & Compliance
  • Support preparation, monitoring, and revision of the partner programme and support budgets.
  • Review partner financial documentation to ensure accuracy, completeness, and compliance.
  • Support preparation and validation of partner’s donor financial reports.
  • Ensure strong internal controls and accountability mechanisms are in place.
  • Guide partner staff on financial compliance and minimum standards.
Operations & Supply Chain Support
  • Support development and implementation of the partner procurement plans.
  • Monitor procurement, logistics, warehousing, fleet, and asset management processes of the partner.
  • Ensure timely and compliant procurement and delivery of goods and services.
  • Identify operational risks, delays, bottlenecks, and escalate as necessary.
  • Promote efficiency and value for money across supply chain activities.
Human Resource & Administrative Support
  • Support implementation of Partner HR processes including recruitment, onboarding, performance management, and staff welfare.
  • Ensure proper management of partner staff and incentive workers.
  • Promote adherence to HR policies, procedures, and best practices.
Compliance, Risk Management & Coordination
  • Ensure compliance with donor regulations, organizational policies, and local laws.
  • Act as Code of Conduct focal point, including awareness, training, and reporting.
  • Support coordination between partner programme and support services teams.
  • Maintain awareness of the operational context and adapt support accordingly.
Reporting & Documentation
  • Ensure proper documentation and filing of operational and financial records of the partner.
  • Contribute to internal and external reporting requirements.
  • Maintain accurate and up-to-date records in relevant systems.
  • Perform any other duties reasonably assigned by the Head of Support Services or Area Manager.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Operation Support Specialist Job at Danish Refugee Council

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